Answered incoming calls, directing clients to individuals addressing specific needs.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Kept reception area clean and neat to give visitors positive first impression.
Handled complaints and questions, and re-directed calls to other team members.
Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
Crew Member Team Leader
Kentucky Fried Chicken
03.2020 - 08.2021
Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
Implemented training programs for new hires, ensuring they were well-equipped to perform their duties.
Education
High School Diploma -
East Hartford High School
East Hartford, CT
06.2023
Skills
Reception Management
File Organization
Multi-line phone operation
Appointment Setting
Client Relations
Meeting Support
Languages
Spanish
Native or Bilingual
Timeline
Receptionist Administrator
SarahCare Adult Day Care Center
06.2022 - 07.2024
Crew Member Team Leader
Kentucky Fried Chicken
03.2020 - 08.2021
High School Diploma -
East Hartford High School
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