Destiny Cervantes
Chula Vista,CA
Summary
Certified Clinical Medical Assistant student expected to graduate by July 2024 with 2+ years of professional experience in Customer Service, Team Player, and Multitasking Abilities. Experienced in assisting with physical, pediatric, and eye exams; and taking medical histories, vital signs, and EKGs. Instrumental in maintaining medical records, managing medical billing and insurance authorizations, scheduling patient appointments and procedures, and conducting medical office finances. Possess thorough knowledge of anatomy and physiology, medical terminology, infection control, nutrition, medical ethics, cardiology, disease states, and minor in-office surgery procedures.
Overview
5
5
years of professional experience
Work History
Server
Isushi Restaurant
07.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
Server/Hostess
Tomoyama Sushi
08.2020 - 06.2021
- Provided excellent customer service, ensuring satisfaction and repeat business
- Shared detailed knowledge of menu items to assist customers in making choices
- Answered customers’ inquiries promptly and professionally
- Cultivated warm, lasting relationships with customers to foster loyalty
- Served parties of up to 20 people, ensuring timely and accurate service
- Managed reservations and seating arrangements
- Handled cash and card transactions accurately
Babysitter
N/A
06.2019 - 09.2019
- Established safe play environment, adhering to all safety guidelines
- Communicated positively with children and guardians, fostering a nurturing environment
- Prepared nutritious meals for children
- Assisted children with homework and other educational activities
Education
Certified Clinical Medical Assistant -
Stepful
National Healthcare Association2024
Associate of Arts - Psychology
Miracosta College
Oceanside, CA12.2023
Associate of Arts - Liberal Arts: Behavioral And Social Sciences
Miracosta College
Oceanside, CA05.2023
High School Diploma -
Katella High School
Anaheim, CA05.2019
Skills
Phlebotomy: Venipuncture, Capillary Blood Collection, Specimen Preparation & Infection Control
Medical: Ultrasounds, Injections, Fluid Aspiration, Cannulation, Catheterization, Patient Care, EMR
Soft Skills: Communication, Customer Service, Building Rapport, Problem Solving, Excellent Customer Service, Effective Team Player, Adaptable and Flexible, Anticipating Needs, and Strong Multitasking Abilities
Timeline
Server
Isushi Restaurant
07.2022 - Current
Server/Hostess
Tomoyama Sushi
08.2020 - 06.2021
Babysitter
N/A
06.2019 - 09.2019
Certified Clinical Medical Assistant -
Stepful
Associate of Arts - Psychology
Miracosta College
Associate of Arts - Liberal Arts: Behavioral And Social Sciences
Miracosta College
High School Diploma -
Katella High School
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