Haylee Young
Boston,MA
Summary
Medical Assistant student expected to graduate by February 2024 with 2+ years of professional experience in Critical Thinking, Payment Processing, and Customer Relations. Experienced in assisting with physical, pediatric, and eye exams; and taking medical histories, vital signs, and EKGs. Instrumental in maintaining medical records, managing medical billing and insurance authorizations, scheduling patient appointments and procedures, and conducting medical office finances. Possess thorough knowledge of anatomy and physiology, medical terminology, infection control, nutrition, medical ethics, cardiology, disease states, and minor in-office surgery procedures.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server
Guy Fieri
BOSTON, MA
04.2023 - Current
- Provided excellent customer service to ensure satisfaction.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Babysitter
Amy
Boston
10.2021 - Current
- Prepared healthy, age-appropriate snacks and meals for children
- Assisted children with homework and special projects in a timely manner
- Communicated positively with children and guardians to foster a healthy environment
- Created and implemented diverse educational strategies to enhance learning
- Managed children's daily schedules including school, playdates, and bedtime
- Ensured children's safety during indoor and outdoor activities.
Server/Host
YardHouse Darden Restaurants
BOSTON, MA
07.2022 - 02.2023
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Took orders from customers accurately and in a timely manner.
Barista
Carol
Studio City, CA
08.2021 - 09.2021
- Created a variety of hot and cold drinks to meet customer preferences
- Maintained supply levels in counter and customer areas to ensure smooth operations
- Recommended products based on customer needs and preferences to enhance satisfaction
- Sanitized equipment and wiped down counters and tables to maintain cleanliness
- Managed inventory and restocked supplies as needed
- Provided excellent customer service to ensure repeat business.
Barista
Nathan
Boston, MA
06.2021 - 09.2021
- Created a variety of hot and cold drinks to meet customer preferences
- Maintained supply levels in counter and customer areas to ensure smooth operations
- Recommended products based on customer needs and preferences to enhance satisfaction
- Sanitized equipment and wiped down counters and tables to maintain cleanliness
- Managed inventory and restocked supplies as needed
- Provided excellent customer service to ensure repeat business.
Education
Bachelor of Arts in Psychology -
Suffolk University
01.2025
Certified Clinical Medical Assistant -
Stepful
01.2024
Skills
- Phlebotomy: Venipuncture, Capillary Blood Collection, Specimen Preparation & Infection Control
- Medical: Ultrasounds, Injections, Fluid Aspiration, Cannulation, Catheterization, Patient Care, EMR
- Soft Skills: Customer Service, Building Rapport, Problem Solving, Upbeat Childcare Provider, Dependable Cashier, Detail-Oriented Barista, Effective Communicator, and Cooperative Attitude
Certification
- NHA CCMA (Certified Clinical Medical Assistant)
- CPR Certification
Custom
Currently CCMA certified while pursing higher education with a degree in Nursing & Health Sciences, with focus areas in psychiatry and pediatric and geriatrics patients and a passion for helping and caring for others, and being the change within healthcare, expected to graduate in May 2025.
References
References available upon request.
Timeline
Server
Guy Fieri
04.2023 - Current
Server/Host
YardHouse Darden Restaurants
07.2022 - 02.2023
Babysitter
Amy
10.2021 - Current
Barista
Carol
08.2021 - 09.2021
Barista
Nathan
06.2021 - 09.2021
Bachelor of Arts in Psychology -
Suffolk University
Certified Clinical Medical Assistant -
Stepful
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