Destiny Chico

• Contributed positively to team morale by consistently demonstrating a collaborative attitude and willingness to support colleagues.
• Verified insurance and communicated coverage to staff and patients.
• Made contact with insurance carriers to discuss policies and individual patient benefits.
• Generated, posted and attached information to claim files.
• Maintained confidentiality of patient finances, records, and health statuses.
• Maintained strong knowledge of basic medical terminology to better understand services and procedures.
• Posted payments to accounts and maintained records.
• Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
• Filed and tracked insurance claims and communicated claims status to patients.
• Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
• Achieved revenue goals by managing collections and accounts receivables, referral process, and insurance billing.
• Etc.

• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Defined clear targets and objectives and communicated to other team members.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Skilled at working independently and collaboratively in a team environment.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Worked flexible hours across night, weekend, and holiday shifts.
• Passionate about learning and committed to continual improvement.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Paid attention to detail while completing assignments.
• Etc.

Same as above. Please refer to Zen Dentistry work history for review.

Same as above. Please refer to The Bronx Dental Center for review.