Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic
Destiny Chico

Destiny Chico

Bronx ,NY

Summary

MY MOTTO

1. Work smarter, NOT harder!

2. Transform your practice from stressful to successful!

3. Higher revenues, fewer hours and less stress!

4. Treat patients the right way, how we want to be treated!

5. Give 110% at all times!

Overview

12
12
years of professional experience

Work History

Finance/Insurance Coordinator

Zen Dentistry
30 E 60th Street, New York, NY 10022
01.2023 - 11.2023
  • Contributed positively to team morale by consistently demonstrating a collaborative attitude and willingness to support colleagues.
  • Verified insurance and communicated coverage to staff and patients.
  • Made contact with insurance carriers to discuss policies and individual patient benefits.
  • Generated, posted and attached information to claim files.
  • Maintained confidentiality of patient finances, records, and health statuses.
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Posted payments to accounts and maintained records.
  • Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
  • Filed and tracked insurance claims and communicated claims status to patients.
  • Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
  • Achieved revenue goals by managing collections and accounts receivables, referral process, and insurance billing.
  • Etc.

Office Manager

The Bronx Dental Center
47 E 167th Street, Bronx, NY 10452
05.2018 - 09.2020
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Defined clear targets and objectives and communicated to other team members.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Passionate about learning and committed to continual improvement.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Etc.

Finance/Insurance Coordinator

Professional Dental Associates
31-19 Newtown Avenue, Astoria, NY 11102
02.2017 - 06.2018

Same as above. Please refer to Zen Dentistry work history for review.

Office Manager

Metropolitan Dental Associates
447 Fulton Street, Brooklyn, NY 11201
06.2015 - 02.2017

Same as above. Please refer to The Bronx Dental Center for review.

Rehab Reception Clerk (Methadone Clinic)

Lexington Center for Recovery
3 Corporate Drive, Peekskill, NY 10566
02.2013 - 06.2014

Pharmacy Technician

CVS Caremark
1775 E Main Street, Mohegan Lake, NY 10547
01.2012 - 01.2013

Education

Certificate For Licensure - Esthetics

Atelier Esthétique Institute of Esthetics
New York, NY
06.2025

Bachelors In Human Services/ Minor In Psychology - Psychology

Monroe College
Bronx, NY
09.2028

Associates In Applied Science - No Major

SUNY Westchester Community College
Valhalla, NY

Skills

  • Insurance Verification
  • Treatment Planning
  • Schedule Management
  • Dental Office Management
  • Insurance Billing
  • Patient Care
  • Teamwork and Collaboration
  • Negotiation and Conflict Resolution
  • Interpersonal Relations
  • Time Management
  • Attention to Detail
  • Multitasking
  • Reliability
  • Adaptability and Flexibility

Additional Information

My Favorite Quotes & Sayings…

“The best way to predict your future is to create it.” -Abraham Lincoln

“Well done is better than well said.” - Benjamin Franklin

“Always do your best, what you plant now is what you will harvest later.” -Og Mandino

“Ambition is the path to success. Persistence is the vehicle you arrive in.” -Bill Bradley

“In the end, it’s not the years in your life that counts. It’s the life in your years.” -Abraham Lincoln

“The secret to getting ahead is getting started.” -Mark Twain

“You will face many defeats in life, but never let yourself be defeated.” -Maya Angelou

Timeline

Finance/Insurance Coordinator

Zen Dentistry
01.2023 - 11.2023

Office Manager

The Bronx Dental Center
05.2018 - 09.2020

Finance/Insurance Coordinator

Professional Dental Associates
02.2017 - 06.2018

Office Manager

Metropolitan Dental Associates
06.2015 - 02.2017

Rehab Reception Clerk (Methadone Clinic)

Lexington Center for Recovery
02.2013 - 06.2014

Pharmacy Technician

CVS Caremark
01.2012 - 01.2013

Certificate For Licensure - Esthetics

Atelier Esthétique Institute of Esthetics

Bachelors In Human Services/ Minor In Psychology - Psychology

Monroe College

Associates In Applied Science - No Major

SUNY Westchester Community College
Destiny Chico