Raismila Alonso
Miami
Summary
Adaptable Treatment Coordinator with over 10+ years of experience working in a dental office setting. Excellent manual dexterity and communication skills to work evenings and weekends. Specialties include arranging financial agreements, scheduling restorative treatments and managing various secretarial duties.
Overview
25
25
years of professional experience
Work History
Treatment Coordinator/Insurance Claims/Finance Manager
New Life Dental
11.2023 - Current
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
Insurance Claims Specialist/Treatment Coordinator
Sharp Dentistry
07.2019 - 11.2023
- Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
- Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
- Maximized client retention by addressing concerns promptly and professionally, consistently demonstrating empathy and understanding during difficult situations.
- Upheld a high level of accuracy by consistently double-checking figures, data entries, calculations, before finalizing any settlement documents or payments.
Receptionist/Treatment Coordinator/Dental Billing Specialist
Elizabeth De Aguirre
07.2014 - 06.2019
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Explained treatment choices to patients and helped determine best options.
Treatment Coordinator/Insurance Claims Specialist
Labrada Dental
02.2013 - 05.2014
- Explained treatment choices to patients and helped determine best options.
- Presented financial arrangements clearly to patients, enabling informed decisions about payment options and timelines.
- Improved patient satisfaction by effectively communicating treatment plans and addressing concerns.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Educated patients on dental benefits and coordinated proper payment with insurance companies.
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
Office Manager
Family Dental Care Of Hollywood
03.2003 - 12.2012
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Assist front desk with patient scheduling.
- Present treatment plan, Help with financing options.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Established team priorities, maintained schedules and monitored performance.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Dental Assistant
Miami Lakes Dental Health Center
09.1999 - 02.2003
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Education
Dental Assistant - Dental Assisting
Miami Technical Institute
Miami, FL08.1999
GED -
Miami Dade College
Miami, FL06.1996
Skills
- Appointment Scheduling
- Knowledge of dental insurance
- HIPAA Compliance
- Office Administration
- Dental knowledge
- Insurance Verification
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Treatment Coordinator/Insurance Claims/Finance Manager
New Life Dental
11.2023 - Current
Insurance Claims Specialist/Treatment Coordinator
Sharp Dentistry
07.2019 - 11.2023
Receptionist/Treatment Coordinator/Dental Billing Specialist
Elizabeth De Aguirre
07.2014 - 06.2019
Treatment Coordinator/Insurance Claims Specialist
Labrada Dental
02.2013 - 05.2014
Office Manager
Family Dental Care Of Hollywood
03.2003 - 12.2012
Dental Assistant
Miami Lakes Dental Health Center
09.1999 - 02.2003
Dental Assistant - Dental Assisting
Miami Technical Institute
GED -
Miami Dade College
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