Destiny Collier
Columbus,OH
Summary
Driven and detail-oriented professional specialist with a proven track record where I excelled in organizing community events and leveraging my computer skills and analytical abilities. Demonstrated expertise in HR management and exceptional organizational skills, significantly enhancing event planning and execution.
Overview
4
4
years of professional experience
Work History
Pharmacy Technician
Walgreen's Pharmacy
03.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Entered and processed patients' prescriptions into internal system.
- Counted and labeled prescriptions with correct item and quantity.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Stocked, labeled, and inventoried medication to keep accurate records.
Patient Admin Specialist 68G
Army National Gaurd
07.2020 - Current
- Compile data and prepare required statistical reports
- Initiate correspondence pertaining to medical records, medical board proceedings, line of duty investigations, and other records and reports pertaining to patient administration
- Apply knowledge of medical terminology as it applies to anatomy and physiology
- Maintain a medical record-tracking system within the medical treatment facility
Healthcare Customer Service Representative
Teladoc
01.2022 - 01.2024
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Cross-trained and provided backup support for organizational leadership.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
LPN - Nursing
Academia Medical Institute
Columbus, OH04-2025
High School Diploma -
Rockdale County High School
Conyers, GA05-2019
Skills
- Computer literacy
- Data Entry
- Data analysis
- Organizational Skills
- Communication
- Microsoft word
- HR specialist
- Administrative work
- Medical terminology
- HR management
- Planning
- Interpretation of information
- Analytical
- Professional
- HIPAA certified
Timeline
Pharmacy Technician
Walgreen's Pharmacy
03.2024 - Current
Healthcare Customer Service Representative
Teladoc
01.2022 - 01.2024
Patient Admin Specialist 68G
Army National Gaurd
07.2020 - Current
LPN - Nursing
Academia Medical Institute
High School Diploma -
Rockdale County High School
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