Destiny Cordova
Brighton,CO
Summary
Dynamic professional with a strong background in customer service and client retention, honed at Restorative Roots Massage. Recognized for exceptional attention to detail and adaptability, I excel in creating memorable experiences while effectively managing diverse client needs. Proficient in POS operations and team training, I consistently deliver outstanding results and foster positive relationships.
Overview
6
6
years of professional experience
Work History
House Cleaner
123 Cleaning
Denver, CO
07.2025 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
- Received numerous positive reviews from clients for attention to detail and exceptional work ethic.
- Washed and put away kitchen dishes, utensils and glassware.
Catering Server
Mischief Pizza
Denver, CO
07.2025 - Current
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Enhanced guest experience by providing exceptional service during catered events.
- Demonstrated flexibility in adapting to last-minute changes in menu items, guest count, or event timeline to maintain a high level of service quality.
- Received positive feedback from clients regarding attention to detail, promptness, and overall professionalism during catered events.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Licensed Massage Therapist
Restorative Roots Massage
Denver, CO
01.2020 - Current
- Improved overall wellness for clients by performing various massage techniques, including myofacial release, structural integration and trigger point therapy as well as prenatal massage.
- Cultivated a calm atmosphere within the massage space using soft lighting, tranquil music, or other desired elements that enhanced the therapeutic experience.
- Delivered exceptional customer service experiences resulting in positive reviews and increased word-of-mouth referrals.
- Conducted post-treatment evaluations with clients, discussing their experiences during the session and providing recommendations for ongoing care.
- Maintained client treatment records and designed long-term care programs for return customers.
- Assisted with administrative tasks such as updating patient records, processing payments, and managing inventory of supplies when necessary.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Participated in continuous education to master latest techniques in massage therapy.
Education
Licensed Massage Therapist - Massage Therapy
Denver School of Massage Therapy
Westminster, CO10.2016
Skills
Excellent customer service and client retention
Serving and bartending
Sales/Sales management
POS operations
Training Team-members
People person
Languages
Spanish
Limited Working
Timeline
House Cleaner
123 Cleaning
07.2025 - Current
Catering Server
Mischief Pizza
07.2025 - Current
Licensed Massage Therapist
Restorative Roots Massage
01.2020 - Current
Licensed Massage Therapist - Massage Therapy
Denver School of Massage Therapy