Destiny Couillard
Garland,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Remote Customer Service Representative
AWL
10.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Medical Front Office Coordinator
Pediatric and Adolescent Clinic
08.2020 - 05.2024
- Issued work schedules, duty assignments and deadlines for office or administrative staff
- Processed referrals from primary care physicians to specialists
- Performed a variety of clerical duties such as data entry, filing and photocopying
- Greeted patients, answered phones and scheduled appointments
- Tracked inventory levels of medical supplies and medications needed by the office
- Resolved customer complaints or answered customers' questions
Education
High School Diploma -
Memorial Pathway Academy
Garland, TX06.2018
Skills
- Customer service
- Computer Literacy
- Communication
- Medical terminology
- Medical scheduling
- Organization
- Insurance verification
- Medical records/HIPAA
- Critical thinking
- Problem resolution
- Call center operations
- Call management
Timeline
Remote Customer Service Representative
AWL
10.2024 - Current
Medical Front Office Coordinator
Pediatric and Adolescent Clinic
08.2020 - 05.2024
High School Diploma -
Memorial Pathway Academy
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