Destiny Crow
Lawton,OK
Summary
Dedicated team member providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Personable and dedicated worker. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Rec Aid
Twin Oaks Bowling Center
Lawton, OK
10.2022 - Current
- Exercise good customer service when helping patrons with any of their needs while in our facility.
- Helps train new hires when they arrive.
- Able to supervise and handle daily tasks when working alone.
- Has helped make money drawers for employees for their shifts.
- Monitored the progress of games to ensure safety regulations were followed.
- Collected payments from customers for services rendered and maintained accurate records of all transactions.
- Provided instructions on how to properly use the bowling equipment.
- Organized tournaments by reserving lanes and assigning teams as needed.
- Resolved customer complaints in a polite and professional manner.
- Ensured that all rules and regulations regarding safety were adhered to at all times.
- Took responsibility for ensuring that each lane was appropriately set up prior to play starting.
Online Grocery Associate
Walmart
Hot Springs, Arkansas
05.2021 - 08.2022
- Assisted customers with online grocery orders, answering questions and providing helpful information.
- Provided customer support for technical issues related to the online ordering process.
- Maintained accurate records of all orders placed through the website.
- Responded promptly to inquiries from customers regarding their online grocery orders.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Assisted teammates with daily tasks during peak periods.
Correctional Corporal
Garland County Sheriff's Office
Hot Springs, Arkansas
12.2015 - 01.2021
- Monitored and supervised inmates in the facility, ensuring their safety and security.
- Maintained order by enforcing rules and regulations among inmates.
- Conducted searches of cells, visitors, staff members, and other areas to detect contraband materials.
- Issued disciplinary actions when necessary to maintain order within the facility.
- Developed relationships with inmates to encourage positive behavior changes.
- Documented all necessary information related to day-to-day operations for record keeping purposes.
- Responded quickly and effectively to emergency situations in a professional manner.
- Trained new staff members on procedures for handling inmates safely and securely.
- Ensured that all appropriate paperwork was completed accurately for each inmate's file.
- Prepared written reports concerning inmate's misconduct.
- Conducted daily briefings to pass on pertinent info to oncoming shifts.
- Communicated information regarding security, safety and operations through chain of command.
- Received and inspected mail and property from visitors on behalf of designated inmates.
- Conducted scheduled headcounts to verify presence of prisoners.
- Assigned daily tasks and responsibilities to employees and filled out daily work logs.
- Inspected locks, window bars, doors and security systems to support escape prevention.
Education
High School Diploma -
Lake Hamilton High School
Pearcy, AR05-2011
Skills
- Product Knowledge
- Information Security
- Inbound and Outbound Calling
- Data Entry
- Complaint resolution
- Prioritization
- Customer Relations
- Conflict Mediation
- Courteous demeanor
- Positive and professional
- Work Prioritization
- Decision-Making
- Performance Evaluation
- Policy Enforcement
- Time Management
- New Hire Training
- Training and mentoring
- Customer Service
Timeline
Rec Aid
Twin Oaks Bowling Center
10.2022 - Current
Online Grocery Associate
Walmart
05.2021 - 08.2022
Correctional Corporal
Garland County Sheriff's Office
12.2015 - 01.2021
High School Diploma -
Lake Hamilton High School
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