Destiny Davila
Austin,TX
Summary
Dynamic customer service professional with extensive experience with all previous employers, excelling in team performance monitoring and escalated complaint resolution. Proven ability to enhance customer engagement and satisfaction through effective problem-solving and relationship management. Recognized for training and developing teams to achieve high service standards in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Customer Service Representative Team Lead
CVS Specialty Pharmacy
Remote, Remote
09.2023 - 04.2024
- work-from-home client service representative
- Assisted customers with medication refills and insurance verification processes.
- Monitored team performance to ensure adherence to service standards.
- Resolved escalated customer complaints in a timely manner.
Leasing Consultant
Penn Apartment Staffing
Austin, TX
06.2022 - 08.2023
- Conducted property tours for prospective tenants, showcasing available units and amenities.
- Responded to leasing inquiries, ensuring timely and accurate information delivery.
- Managed incoming calls regarding unit availability and pricing details, addressing all questions effectively.
Customer Service Lead
Circle K
Austin, TX
07.2018 - 06.2022
- Trained new employees on customer interaction protocols and service standards.
- Supervised daily customer service operations to ensure team efficiency.
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
- Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
Customer Service Representative
Raising Cane's Restaurants
Austin, TX
07.2016 - 07.2018
- Delivered exceptional customer service, ensuring welcoming dining experiences for all patrons.
- Collaborated with team members to uphold cleanliness and organization throughout restaurant.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
Education
High School Diploma -
Austin High School
Austin, TX06-2018
Skills
- Team performance monitoring
- Customer engagement
- Customer relationship management
- Insurance verification
- Escalated complaint resolution
- Problem solving
Timeline
Customer Service Representative Team Lead
CVS Specialty Pharmacy
09.2023 - 04.2024
Leasing Consultant
Penn Apartment Staffing
06.2022 - 08.2023
Customer Service Lead
Circle K
07.2018 - 06.2022
Customer Service Representative
Raising Cane's Restaurants
07.2016 - 07.2018
High School Diploma -
Austin High School