Destiny Davila
Austin,TX
Summary
Goal-oriented professional with a background in leading customer service teams. Bring experience managing escalated customer issues, training new hires, and implementing process improvements to enhance productivity. Strengths include strong communication skills, conflict resolution expertise, and adaptability to fast-paced environments. In previous roles, have consistently improved team performance through innovative strategies and motivational leadership.
Overview
9
9
years of professional experience
Work History
Customer Service Representative Team Lead
Continuum
Remote, Remote
09.2023 - 12.2025
- work-from-home client service representative
- Assisted customers with medication refills and insurance verification processes.
- Monitored team performance to ensure adherence to service standards.
- Resolved escalated customer complaints in a timely manner.
- Monitored customer service team to assess knowledge, tone, and adherence to company policy.
- Reviewed and verified prescriptions for accuracy and safety compliance.
- Utilized pharmacy management systems for effective record-keeping and billing processes.
Leasing Consultant
Penn Apartment Staffing
Austin, TX
06.2022 - 08.2023
- Conducted property tours for prospective tenants, showcasing available units and amenities.
- Responded to leasing inquiries, ensuring timely and accurate information delivery.
- Managed incoming calls regarding unit availability and pricing details, addressing all questions effectively.
- Organized community events to foster tenant engagement within residential properties.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Advised on rental policies and procedures to ensure compliance with applicable laws.
Customer Service Lead
Circle K
Austin, TX
07.2018 - 06.2022
- Trained new employees on customer interaction protocols and service standards.
- Supervised daily customer service operations to ensure team efficiency.
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
- Trained new team members on proper service methods and evaluated service delivery using quality assurance program.
Customer Service Representative
Raising Cane's Restaurants
Austin, TX
07.2016 - 07.2018
- Delivered exceptional customer service, ensuring welcoming dining experiences for all patrons.
- Collaborated with team members to uphold cleanliness and organization throughout restaurant.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Handled customer inquiries and resolved issues promptly.
Education
High School Diploma -
Austin High School
Austin, TX06.2018
Skills
- Team performance monitoring
- Customer engagement
- Customer relationship management
- Insurance verification
- Escalated complaint resolution
- Problem solving
- Pharmacy systems utilization
- Effective communication
- Employee training
- Call center experience
- Inbound and outbound calls
- Data entry
- Problem-solving abilities
- Emotional intelligence and empathy
Timeline
Customer Service Representative Team Lead
Continuum
09.2023 - 12.2025
Leasing Consultant
Penn Apartment Staffing
06.2022 - 08.2023
Customer Service Lead
Circle K
07.2018 - 06.2022
Customer Service Representative
Raising Cane's Restaurants
07.2016 - 07.2018
High School Diploma -
Austin High School