Destiny Nunez
Philadelphia,USA
Summary
Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.
Overview
6
6
years of professional experience
Work History
Pediatric Nurse Tech
Childway Pediatric Services
Norristown, USA
09.2024 - Current
- Managed emergency and critical care situations with professionalism, adhering to established protocols.
- Educated parents and guardians on home care procedures, medication administration, and health maintenance.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Stocked clinical workstations and procedure rooms with necessary supplies.
- Maintained accurate records of patient's health care plans and progress notes.
- Defined care goals based on nursing diagnoses and incorporated therapeutic, preventive and rehabilitative nursing actions.
- Provided direct nursing care to pediatric patients
Call Center Operator
J&J Staffing
Horsham, USA
06.2024 - 08.2024
- Able to correctly triage calls
- Is able to identify high-priority nurse calls, such as AFIB, chest pain, etc.
- Answer phone in a professional, courteous manner
- Look up the patient by date of birth, and immediately check encounters.
- Able to identify information in previous encounters that may pertain to the present call, and handle accordingly.
- Able to schedule appointments correctly - NP, OV, OV ext, televisits using proper visit types and visit statuses
- Uses proper documentation in General Notes, such as hospital info, records info, etc and noted in the proper format using date/message/initials
- Able to identify and correctly schedule hospital follow ups
- Able to identify and correctly schedule device checks.
- Able to schedule echocardiograms correctly
- Able to correctly explain and identify the different types of televisits
- Able to speak to patients professionally and answer their questions to the best of my ability.
- Knows when to ask questions and ask for help.
- Is diligent in checking and addressing encounters efficiently, and responding to all messages in a timely manner.
- Is familiar with EPIC and how to look up patient information and records.
- Also able to identify if a patient was seen by AMS in the hospital
Patient Service Representative
the dermatology group
North Wales, USA
04.2022 - 11.2023
- Checked patient in/out.
- Recorded and collected patients' charts and charges.
- Scheduled/confirmed appointments.
- Verify insurance.
- Make inbound/outbound calls.
- Collected co-pays.
- Pre-certifications and authorization
- Kept medical office supplies stocked and organized the office area.
Home Heath Aide
Credence home care
Philadelphia, USA
08.2021 - 03.2022
- Planned, prepared or served meals to patients according to prescribed diets.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Maintained records of patient care, progress or problems to report and discuss observations.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Transported clients to doctor appointments and social events.
- Assisted with client personal care needs to foster independence and well-being.
- Managed patient transportation and appointment scheduling.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Tracked and reported clients' progress based on observations and conversations.
Patient Access Representative
Holy Redeemer Hospital
Meadowbrook, USA
08.2019 - 07.2021
- Recorded and monitored patients symptoms and provided support
- Register patients
- Provided patient with ID band
- Registered ambulatory patients
- Verified patient insurance and records
- Collected co-pays
- Completed dispose
- Maintained stocked medical office supplies
- Assisted inbound calls get directed to the appropriate department.
Education
High School Diploma -
One Bright Ray
Philadelphia, Pa01.2018
Skills
- Patient scheduling
- Medical records management
- Telephone etiquette
- Insurance verification
- Appointment confirmation
- Front desk operations
- Customer service
- Conflict resolution
- Time management
- Data entry
- Problem solving
- Task delegation
Languages
Spanish, Limited
Timeline
Pediatric Nurse Tech
Childway Pediatric Services
09.2024 - Current
Call Center Operator
J&J Staffing
06.2024 - 08.2024
Patient Service Representative
the dermatology group
04.2022 - 11.2023
Home Heath Aide
Credence home care
08.2021 - 03.2022
Patient Access Representative
Holy Redeemer Hospital
08.2019 - 07.2021
High School Diploma -
One Bright Ray