Destiny Dumas
Midland,TX
Summary
Dynamic professional with a proven track record in customer relations and stock management, notably at Dollar General Store. Excelled in enhancing customer satisfaction and streamlining store operations. Skilled in floral arrangement and POS systems, blending hard and soft skills to elevate team performance and project outcomes. Achieved significant improvements in efficiency and customer service excellence.
Overview
4
4
years of professional experience
20
20
years of post-secondary education
Work History
Assistant Store Manager
Dollar General Store
Granbury, Texas
08.2023 - 05.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Assistant Wedding Coordinator
Kendra's Events
07.2022 - 02.2023
- Performed face-to-face meetings to finalize contract for services and event details.
- Coordinated with participating vendors during event planning.
- Corresponded with clients to answer questions and resolve issues.
- Conferred with event staff at event site to coordinate details.
- Provided support to brides and grooms leading up to their wedding day by answering questions and offering guidance on various aspects of the planning process.
- Assisted in the planning and coordination of weddings, ensuring every detail was executed to perfection.
- Authorized financial transactions with vendors for event services.
- Managed setup and breakdown of event decor, working closely with the design team to execute the client's vision accurately.
- Collaborated with clients to create personalized wedding visions, incorporating their unique tastes and preferences into each event.
- Consulted with clientele to discuss special occasion floral designs for weddings, and other events.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
Cashier /Customer Service Cashier
Lowes
Granbury, Texas
03.2022 - 09.2022
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Server
Silver Saddle Saloon
Granbury, Texas
02.2020 - 08.2020
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
High School Diploma -
Premier High School
Granbury Tx 05.2001 - 05.2021
Skills
Stock management
Cash Handling
Teamwork and Collaboration
Floral Arrangement Knowledge
Administration
Detail Oriented
Project Management
Wedding design
Store operations
Problem-Solving
Team Management
Customer Service
Customer Relations
Stock management
Languages
English
Full Professional
Spanish
Limited Working
writing
I enjoy writing poetry or short stories on my down time. I have competed and won school programs with various poems.
when I was in the 8th grade I had an assignment over poetry and fell in love after I wrote a poem for the first time. Writing poetry has been an outlet to express my emotions and has helped some friends talk about theirs as well. At some point I wanted to be a writer, but sometimes my dyslexia can make it quite difficult. Yet, it doesn't stop me from continuing to do something I love.
Timeline
Assistant Store Manager
Dollar General Store
08.2023 - 05.2024
Assistant Wedding Coordinator
Kendra's Events
07.2022 - 02.2023
Cashier /Customer Service Cashier
Lowes
03.2022 - 09.2022
Server
Silver Saddle Saloon
02.2020 - 08.2020
High School Diploma -
Premier High School
05.2001 - 05.2021
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