Destiny Duran
Phoenix,AZ
Summary
Highly trained professional with a background in verifying insurance benefits and creating appropriate patient documentation. Main focuses are helping clients improve wellbeing and functioning. Documenting daily activities and special incidents while effectively managing client needs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Auto Injury Claims Associate
State Farm Insurance Inc
03.2024 - Current
- Assisted policyholders in understanding the complexities of their coverage plans, helping them make informed decisions about their claims.
- Developed positive relationships with policyholders, fostering trust through transparency during the claim process.
- Reduced claim processing time by efficiently investigating and evaluating insurance claims.
- Managed catastrophe situations effectively, addressing urgent claims needs quickly and compassionately.
Behavioral Health Technician
Adelante Healthcare
02.2022 - 06.2023
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Conducted client rounds to check on residents.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
Senior Call Center Representative
Adelante Healthcare
01.2021 - 02.2022
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Worked with other clinical operations transfer calls to provider for verbals.
- Scheduled appointments with Behavioral Health Specialist
- Usage of AHCCCS and insurance verification.
Patient Support Coordinator
Adelante Healthcare
03.2020 - 01.2021
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Education
Bachelor of Science - Integrative Health & Nursing
Arizona State University
Tempe, AZ05.2026
Associate of Applied Science - Behavioral Health And Social Science
Maricopa Community Colleges - South Mountain Community College
Phoenix, AZ05.2022
Skills
- Excellent Customer Service Skills
- HIPAA Requirements
- Intake Assessment
- Therapeutic Exercise
- Patient Intervention
- Administrative Support
- Tech Analyst
- Insurance policy coverage knowledge
Certification
- Level one Fingerprint Clearance Card - 01/12/2029
- CPR Training - 10/21/25
Timeline
Auto Injury Claims Associate
State Farm Insurance Inc
03.2024 - Current
Behavioral Health Technician
Adelante Healthcare
02.2022 - 06.2023
Senior Call Center Representative
Adelante Healthcare
01.2021 - 02.2022
Patient Support Coordinator
Adelante Healthcare
03.2020 - 01.2021
Bachelor of Science - Integrative Health & Nursing
Arizona State University
Associate of Applied Science - Behavioral Health And Social Science
Maricopa Community Colleges - South Mountain Community College
Similar Profiles
ANTHONY J. GRIFFITHANTHONY J. GRIFFITH
Insurance Producer at State Farm Insurance, Alleyne Insurance and Financial ServicesInsurance Producer at State Farm Insurance, Alleyne Insurance and Financial Services
BROOKE JOHNSONBROOKE JOHNSON
Claim Adjuster at State Farm InsuranceClaim Adjuster at State Farm Insurance
Matias GrandiMatias Grandi
Business Development Executive at State Farm Insurance IncBusiness Development Executive at State Farm Insurance Inc
LEE-ARTIS MCCOYLEE-ARTIS MCCOY
Claims Adjuster at Catastrophe and National Claims / State Farm Insurance IncClaims Adjuster at Catastrophe and National Claims / State Farm Insurance Inc
Roman TreppaRoman Treppa
Owner/Operator at Roman Treppa ProductionsOwner/Operator at Roman Treppa Productions