Destiny Edwards
Smithville,GA
Summary
Dynamic Office Manager with proven expertise in financial operations at South Georgia Heating And Cooling. Skilled in QuickBooks and payroll management, I excel in enhancing customer relations and problem-solving. Successfully streamlined processes, resulting in improved efficiency and employee satisfaction. Committed to fostering a productive work environment and driving organizational success.
Overview
12
12
years of professional experience
Work History
Office Manager
South Georgia Heating And Cooling
Leesburg, GA
10.2018 - Current
- Responsible for employee payroll, and administering company finances.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Monitored inventory levels and placed orders when needed.
- Assisted in recruiting, onboarding and training new employees.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Responded to customer inquiries via phone or email in a professional manner.
- Oversaw QuickBooks operations, maintaining precise financial data and enhancing workflow efficiency.
Customer Service Representative
Georgia Farm Bureau
Leesburg, GA
08.2016 - 10.2018
- Facilitated the sale of insurance quotes, enhancing customer satisfaction and retention.
- Executed insurance quote sales, contributing to increased customer engagement.
- Leveraged marketing skills to build partnerships with various companies, enhancing brand visibility.
- Utilized marketing expertise to foster relationships with multiple companies, driving customer satisfaction.
- Worked alongside brokers to ensure efficient handling of customer inquiries.
Customer Service Representative
Georgia Farm Bureau
Cordele , GA
08.2013 - 08.2016
- I transferred to the Lee County Farm Bureau to be closer to home. My position/CSR role in both Farm Bureau locations remained the same as far as responsibilities and duties I fulfilled.
Education
Life & Health 40 Hour Completion
01-2015
Property & Casualty 40 Hour Completion
01-2013
License # 2912127
Property & Casualty Insurance License
01-2013
GED -
Albany Technical College
Albany, GA01-2008
Some College (No Degree) - Cyber Security
Regent University
Virginia Some College (No Degree) - Basic Study
Darton College
2004-2008
Lee County High School
Leesburg, GASkills
- Financial operations with QuickBooks
- Payroll and budgeting
- Timely scheduling coordination
- Conflict management
- Customer relations
- Problem solving
Timeline
Office Manager
South Georgia Heating And Cooling
10.2018 - Current
Customer Service Representative
Georgia Farm Bureau
08.2016 - 10.2018
Customer Service Representative
Georgia Farm Bureau
08.2013 - 08.2016
Life & Health 40 Hour Completion
Property & Casualty 40 Hour Completion
License # 2912127
Property & Casualty Insurance License
GED -
Albany Technical College
Some College (No Degree) - Cyber Security
Regent University
Some College (No Degree) - Basic Study
Darton College
2004-2008
Lee County High School
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