DESTINY EDWARDS
CONROE,TX
Summary
Dynamic professional with extensive experience in customer service and account management, adept at navigating challenges. Strong problem-solving abilities and a proactive approach ensure efficient and effective outcomes. Recognized for adaptability, creativity, and a results-oriented mindset that drives success. Committed to making meaningful contributions that align with and advance organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Evaluation Coordinator
Signify Health
Conroe, TX
09.2025 - Current
- Utilized an automatic dialer system to place an average of 50 outbound calls per hour, effectively offering and coordinating free in-home or virtual health evaluations with providers.
- Facilitated member understanding of terms and addressed rebuttals with persuasive and courteous responses.
- Cultivated a positive, professional, and energetic approach to engage health plan members and team members.
- Executed daily objectives to meet departmental targets, including 300-400 outbound calls and 24 appointments, ensuring compliance with quality standards in both office and remote settings.
- Facilitated adjustments, rescheduling, and cancellations of appointments for members and contracted providers as requested.
- Monitor performance results including appointments, calls, handle time, and productivity using designated reporting systems
- Reported member concerns and escalations promptly to enhance member satisfaction and engagement.
- Participate in peer side-by-side coaching as needed
- Adhered to HIPAA regulations and privacy guidelines to safeguard protected health information accessed in daily work activities.
Interview Specialist
Promark Research
Huntsville, TX
07.2025 - Current
- Conducted thorough interviews for accurate data collection, resulting in high-quality research outcomes.
- Improved survey response rates by developing rapport with respondents and utilizing effective communication skills.
- Maintained detailed records of survey responses, ensuring data integrity and easy access for analysis.
- Adhered to strict confidentiality protocols to protect respondent privacy and maintain compliance with industry standards.
Licensed Customer Service Representative
Liberty Mutual Insurance
Plano, TX
08.2022 - 11.2024
- 08/25/2022- 11/1/2024Liberty Mutual InsurancePlano, TX (Remote) Position: Licensed Customer Service RepresentativeDuties Include:. Advising recent policy changes and rate increases.. Processing policy changes, reviewing coverages, and providing documentation.. Providing customer service to policy holders and agents.. Recommending coverage selections based on policy holder's needs while finding pricing solutions through discounts/programs.
Customer Service Representative, Licensed General Lines Agent
The Woodlands Financial Group
Conroe, TX
06.2020 - 07.2022
- 06/08/2020-07/11/2022The Woodlands Financial Group704 N Thompson St., Conroe TX, 77301 Position: Customer Service Representative, Licensed General Lines Agent. Duties Include:. Maintaining a book of business by demonstrating drive and attention to detail.. Filling accords. Updating files. Faxing documents. Advising financial and coverage options on a personal level.. Procuring product options tailored to clients' specific needs by researching and compiling information.
Customer Service Representative, Cashier, Stocker
Beauty Zone Beauty Supply Store
Conroe, TX
04.2019 - 06.2020
- 04/01/2019-06/08/2020Beauty Zone Beauty Supply Store1717 N Frazier St Suite P, Conroe, TX 77301 Position: Customer Service Representative, Cashier, Stocker.Duties Include:. Providing customer service through knowable recommendations.. Restocking and itemizing products.. Auditing products and backstock.. Safeguarding assets through constant surveillance of the sales floor. (By camera system & CONSTANT customerengagement.). Operating cash register.. Processing refunds and exchanges.
Assistant Manager, Cashier
Claire's Boutique
Conroe, TX
03.2017 - 01.2019
- 03/01/2017-01/20/2019Claire's Boutique2904 Interstate 45 N, Conroe, TX 77303 Position: Assistant Manager, Cashier.Duties Include:. Curating schedules considering available hours, employees' availability, and profit trends.. Processing, itemizing, and organizing freight.. Simple loss prevention.. Providing lobe and cartilage piercings.. Recommending care plan.
Education
Property And Casualty General Lines - General Lines Agent
Texas Department of Insurance
Austin, TX11.2021
High School Diploma -
Conroe High School
Conroe, TX05-2016
Skills
- Data inputting
- Administrative support
- Front desk operations
- Phone etiquette
- PC proficient
- Recordkeeping and bookkeeping
- Eligibility determination
- Coverage and authorizations
- Insurance billing
- Policy adjustment
- Insurance program management
- Property and casualty insurance
- Policy Knowledge
Certification
- Customer Service Representative, Licensed General Lines Agent
- Licensed Customer Service Representative
Timeline
Medical Evaluation Coordinator
Signify Health
09.2025 - Current
Interview Specialist
Promark Research
07.2025 - Current
Licensed Customer Service Representative
Liberty Mutual Insurance
08.2022 - 11.2024
Customer Service Representative, Licensed General Lines Agent
The Woodlands Financial Group
06.2020 - 07.2022
Customer Service Representative, Cashier, Stocker
Beauty Zone Beauty Supply Store
04.2019 - 06.2020
Assistant Manager, Cashier
Claire's Boutique
03.2017 - 01.2019
Property And Casualty General Lines - General Lines Agent
Texas Department of Insurance
High School Diploma -
Conroe High School