Summary
Overview
Work History
Education
Skills
Timeline
Generic

Destiny Epps

Davenport,FL

Summary

Confident Shift Lead/ Manager with 10+ years of experience guiding daily operations and supervising employees. Knowledgeable leader with skills in coaching and inspiring crew members while enforcing rules. Expert at building positive relationships with staff to create excellent work atmosphere and boost motivation levels, resulting in employee retention. Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

Overview

14
14
years of professional experience

Work History

Restaurant Manager

Burger Bunker
Auburndale, FL
09.2011 - Current
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Led and directed team members on effective methods, operations and procedures.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.

Co-Manager

Winn-Dixie Stores Inc.
Jacksonville, FL
06.2008 - 06.2011
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Trained and developed new employees for ease of transition into team.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Answered questions about store policies and addressed customer concerns.
  • Completed daily paperwork and computer entry of sales data as established by management.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Cultivated customer loyalty to enhance retention by delivering outstanding service.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
  • Facilitated change management activities for department and staff of 6 individuals

Education

High School Diploma -

Jean Ribault High School
Jacksonville, FL

Skills

  • Money Handling
  • Performance Improvement
  • Investigating Complaints
  • Managing Deliveries
  • Health Code Compliance
  • Monitoring Food Preparation
  • Front of House Management
  • Delegating Assignments and Tasks
  • Anticipating Problems
  • Customer Service Best Practices
  • Patron Satisfaction
  • POS Terminal Operations

Timeline

Restaurant Manager

Burger Bunker
09.2011 - Current

Co-Manager

Winn-Dixie Stores Inc.
06.2008 - 06.2011

High School Diploma -

Jean Ribault High School

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Destiny Epps