Destiny Evans
Dolomite,AL
Summary
Dedicated healthcare professional skilled in customer service, medical billing, and pharmacy operations. Manages patient interactions with professionalism and accuracy in insurance verification, claims processing, and medication coordination. Knowledgeable in healthcare regulations and reimbursement processes, ensuring compliance and confidentiality while supporting efficient patient care.
Overview
6
6
years of professional experience
2020
2020
years of post-secondary education
Work History
Pharmacy Technician
Publix Pharmacy
Hueytown, AL
09.2019 - 05.2022
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Trained new pharmacy staff on operational procedures and customer service to enhance team effectiveness.
- Handled cash register transactions and managed customer payments effectively.
- Managed inventory levels by ordering and restocking pharmaceutical supplies to ensure availability for patient needs.
Patient Care Coordinator
UAB Hospital
Birmingham, AL
05.2022 - 11.2024
- Established work network through professional relationships with physicians and employees, enhancing collaboration and communication.
- Managed medication therapy process for over 50 patients each month, acting as a liaison between patients, providers, a partnering shipping pharmacy and insurance companies.
- Reviewed and understood patient medical records to aid in submission of prior authorization requests and appeals in an accurate and timely manner.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
- Initiated and managed application processes for patient assistance programs, ensuring completion and access to necessary resources.
Medical Billing Specialist
Core Diagnostic Laboratories
Homewood, AL
12.2024 - 01.2026
- Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
- Reviewed patients' insurance coverage, deductibles, and potential payments to ensure accurate billing and minimize patient balance discrepancies.
- Researched complex billing issues involving multiple providers or services rendered over a period of time.
- Developed and implemented strategies that enhanced collections performance and reduced bad debt write-offs.
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
- Maintained current knowledge of billing regulations and policies to ensure compliance and accuracy in billing practices.
Education
Bessemer City High School
Bessemer, ALSkills
- Patient confidentiality
- HIPAA compliance
- Medical terminology
- Records management
- Patient satisfaction
- Verbal and written communication
- Interdepartmental collaboration
- Critical thinking
Timeline
Medical Billing Specialist
Core Diagnostic Laboratories
12.2024 - 01.2026
Patient Care Coordinator
UAB Hospital
05.2022 - 11.2024
Pharmacy Technician
Publix Pharmacy
09.2019 - 05.2022
Bessemer City High School