Destiny Faniel
Antioch,TN
Summary
Skilled property management professional experienced in tenant relations, office management, and maintenance coordination. Successful at balancing tenants' rights with business considerations to achieve financial targets. Excellent interpersonal, communication, and leadership abilities.
Overview
6
6
years of professional experience
Work History
Leasing Consultant
Pedcor Homes
Nashville, TN
10.2024 - Current
- Encouraged prospective tenants to fill out applications after property tours.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition, and preparing documentation for accounting purposes.
- Tracked leads using CRM software and followed up with interested parties.
- Maintained high customer approval ratings through dynamic service, exemplary support, and interpersonal communication.
- Identified opportunities for improving efficiency in rental operations through process improvement initiatives.
- Promoted high customer service and assistance by greeting clients, responding to concerns, showing units, and quickly resolving issues.
- Oversaw daily operations, maintenance, and administration of various properties.
- Assisted owners with analyzing complex real estate documents and loan agreements.
- Met with clients to negotiate management and service contracts.
- Prepared lease agreements and collected security deposits and rent payments from tenants.
- Negotiated rates and prepared documents such as communization, pooling, and production-sharing agreements.
Leasing Consultant
Pedcor Homes
Memphis, TN
01.2022 - 10.2024
- Tracked leads using CRM software and followed up with interested parties.
- Monitored competition in local markets to identify trends in pricing or amenities offered by competing properties.
- Responded to tenant requests for maintenance services promptly.
- Answered calls and responded to inquiries from various parties using strong, active listening and open-ended questioning skills to resolve problems.
- Managed and oversaw operations, maintenance, and administration of properties.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding significant features.
- Greeted potential tenants and provided information about the property.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Oversaw projects through timely inquiry responses, event coordination, and on-site support for feature film productions and events.
- Conducted tours of available apartments, highlighting features and amenities.
- Handled incoming calls regarding the availability of units, pricing information, and other inquiries.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
Sales Associate
Walmart
Memphis, TN
02.2019 - 11.2021
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Used technology resources to assist customers in locating and selecting items.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Developed processes for improving customer service efficiency.
- Addressed customer service issues promptly while demonstrating excellent customer service skills.
- Conducted customer service surveys to identify areas of improvement in customer service.
- Contributed to a positive customer service experience by providing excellent customer service skills.
Education
High School Diploma -
Germantown High School
Germantown, TN05-2018
Skills
- Customer service
- Leasing regulations
- Tenant relations
- Organizational skills
- Team collaboration
- Payment collection
- Deposits management
- Problem-solving
- Property management
Timeline
Leasing Consultant
Pedcor Homes
10.2024 - Current
Leasing Consultant
Pedcor Homes
01.2022 - 10.2024
Sales Associate
Walmart
02.2019 - 11.2021
High School Diploma -
Germantown High School
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