Destiny Flores
Red Bank,NJ
Summary
Energetically excelled at Olive Garden, showcasing a robust work ethic and superior multitasking abilities. Expert in liquor, beer, and wine, with exceptional phone etiquette, I significantly enhanced customer satisfaction and repeat business. Trained new hires, efficiently managed high-volume events, and skillfully handled financial transactions, embodying professionalism and dedication.
Overview
6
6
years of professional experience
Work History
Server
Olive Garden - Darden Restaurants
11.2018 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Bartender
Olive Garden - Darden Restaurants
11.2018 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
To Go Specialist
Olive Garden
11.2018 - Current
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
Education
High School Diploma -
Long Branch High School
Long Branch06.2020
Skills
- Strong Work Ethic
- Strong multitasking
- Liquor, beer, and wine knowledge
- Phone Etiquette
- Bilingual (English & Spanish)
Timeline
Server
Olive Garden - Darden Restaurants
11.2018 - Current
Bartender
Olive Garden - Darden Restaurants
11.2018 - Current
To Go Specialist
Olive Garden
11.2018 - Current
High School Diploma -
Long Branch High School