Destiny Freeman
Burlington,NJ
Summary
Goal-oriented Retention Specialist effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate agency structures. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support.
Overview
7
7
years of professional experience
Work History
Senior Service Agent
CSAA Insurance Group
Walnut Creek, CA
08.2021 - Current
- Engaged customers and provided high level of service by carefully explaining details about documents and policy needs
- Analyzed customer needs and provided best options, on products and services
- Supported customers with individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs
- Drove client retention by increasing savings opportunities and identifying premium discounts.
Retail Stock Associate
Amazon
Burlington, New Jersey
06.2021 - 08.2021
- Reviewed order slips, picked products and staged merchandize to be shipped
- Blocked and faced products on displays and shelves in accordance with company policy
- Recorded information, shortages and discrepancies to keep records current and accurate.
Cashier Team LEAD
McDonalds, PDI FOODS
Burlington, NJ
03.2018 - 03.2020
- Quickly and accurately counted drawers at start and end of each shift
- Informed customers about special promotions and provided detailed information for various products
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Crew Chief
Wendy's
Delran, NJ
07.2017 - 04.2018
- Managed team according to company standards and compliance requirements
- Followed food safety procedures outlined in company policies
- Reduced customer waits times by quickly operating customer window and sales register.
Education
Herbal Academy
Biology -
Kean University
Skills
- Microsoft applications
- Computer skills
- Social Media
- Great telephone etiquette
- Verbal and written communication
- Interpersonal Communication
- Good listening skills
- Detailed Oriented
- Cultural awareness
- Leadership
- Teamwork
Timeline
Senior Service Agent
CSAA Insurance Group
08.2021 - Current
Retail Stock Associate
Amazon
06.2021 - 08.2021
Cashier Team LEAD
McDonalds, PDI FOODS
03.2018 - 03.2020
Crew Chief
Wendy's
07.2017 - 04.2018
Herbal Academy
Biology -
Kean University