Destiny Galvez
Hanover Park,IL
Summary
Dynamic and highly reliable professional with extensive experience in the food and beverage industry. Proven ability to enhance customer satisfaction through strong multitasking and upselling skills, while maintaining high standards of service and cleanliness. A dedicated team player committed to excellence in every aspect of service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bartender/server
Moretti Ristorante Pizzeria
Bartlett, IL
10.2022 - Current
- Prepared and served a variety of beverages, ensuring quality and presentation standards.
- Managed customer orders efficiently during peak hours to enhance service speed.
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Assisted in training new staff on drink preparation techniques and customer service protocols.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Shift Manager
Burger King
Hanover Park, IL
09.2017 - 10.2022
- Supervised team members during shifts, ensuring high-quality service and adherence to operational standards.
- Trained new employees on company policies, food safety practices, and customer service techniques.
- Managed inventory levels, placing orders to minimize waste and maintain product availability.
- Resolved customer complaints promptly, enhancing guest satisfaction and loyalty.
- Monitored cash handling procedures, ensuring accuracy in transactions and deposits..
Server
IHOP
Hoffman Estates, IL
07.2020 - 01.2021
- Delivered prompt and friendly service to enhance customer dining experiences.
- Managed multiple tables efficiently while ensuring accuracy in order taking and delivery.
- Collaborated with kitchen staff to maintain food quality and presentation standards.
- Handled cash transactions and processed payments accurately to ensure financial integrity.
- Maintained cleanliness and organization of dining area to create a welcoming environment.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
High School Diploma -
Bartlett High School
Bartlett, ILSkills
Strong multitasking
Customer service
Highly reliable
Team player attitude
Strong work ethic
Alcohol & beverage knowledge
Certification
Basset
food handlers certificate
Languages
Spanish
Native or Bilingual
Timeline
Bartender/server
Moretti Ristorante Pizzeria
10.2022 - Current
Server
IHOP
07.2020 - 01.2021
Shift Manager
Burger King
09.2017 - 10.2022
High School Diploma -
Bartlett High School