Destiny Garcia
Brawley,CA
Summary
Dedicated and detail-oriented professional with over 5 years of experience in Customer service, resolving issues efficiently, and strong communication. Skilled in organizing duties, adapting, and multitasking. Proficient in using office software, handling confidential information, and communicating effectively with internal and external members. Seeking to leverage a strong work ethic to contribute to a dynamic organization.
Overview
11
11
years of professional experience
1
1
Certification
Work History
On-Farm Conservation
09.2022 - 12.2022
- Introduced to multiple software programs that allowed me to make adjustments, and generate accurate reports.
- Drafted/created proposals and worked on various aspects of the Kisters platform.
- Handled numerous checks to growers grossing in the millions of dollars.
- Worked on procedures for water conservation reps to work more efficiently.
- Did quality checks on the conservation measures that were assigned to proposals.
- Worked with Water Data Techs and Reps to ensure information was passed fluently between the two.
- Worked extensively on Microsoft Excel creating tables to organize different aspects of the proposals.
- Actively participated in Zoom meetings to stay updated on new software updates and changes.
Waitress
Dennys/Chillis Restaurant
09.2014 - 09.2015
- Provided exceptional customer service by greeting guests, taking food and drink orders, and ensuring customer satisfaction throughout their dining experience
- Demonstrated strong knowledge of menu items, ingredients, and specials to accurately answer any questions and make informed recommendations to customers.
- Took on additional roles such as hostess and expediter which allowed me to keep production moving effectively.
- Handling transactions between customers and businesses securely.
- Resolved customer complaints and disputes effectively.
Front desk Clerk/Night Auditor
Vacation Inn Hotel
01.2012 - 12.2014
- I greeted customers daily, assigned rooms, managed reservations, and processed payments.
- As the front desk representative, I assisted guests with various requests, such as faxing, copying, mailing, and other services, taking ownership of each request from start to finish.
- I ensured that I maintained contact with the relevant departments to resolve any questions or concerns raised by guests.
- Daily examination and review of guest account transactions recorded against revenue transactions to ensure accuracy.
- prepared detailed reports for management review
Mobile Service Technician
Clear-Talk Wireless
01.2013 - 05.2014
- Responsible for managing various aspects of the job, such as handling customer inquiries, processing payments, and drafting and managing contracts
- Met with management and team frequently to understand the requirements for the day/week.
- Established sales goals by forecasting annual/monthly sales quotas and projecting expected sales volume for existing and new products.
- Conducted thorough analysis of customer issues, identifying root causes to recommend effective solutions.
- Recorded and organized detailed notes from customer interactions and inputted them into the corresponding subscriber files accurately and efficiently.
- Effectively utilized technology for daily tasks, such as making phone calls, sending emails, and faxing documents to support seamless communication with clients and colleagues.
Education
Bachelor of Arts - Public Administration
San Diego State University
Calexico campus12-2022
Associates in Science - Business Administration
Imperial Valley College
Imperial campus05-2021
High School Diploma -
Desert Oasis High School
El Centro 05-2011
Skills
- Excellent written and oral communication skills
- Detail Oriented
- Highly organized and efficient
- Ability to work in a team
- Ability to multitask
- Ability to work under pressure/deadlines
Certification
Keyboarding Certificate Issued: August 2024 51WPM/15,300KPH
Pharmacy Technician License issued: December 2012
BOP Certified License
Software
Microsoft Word
Microsoft Powerpoint
Microsoft Excel
Microsoft Outlook
Adobe Acrobat
Timeline
On-Farm Conservation
09.2022 - 12.2022
Waitress
Dennys/Chillis Restaurant
09.2014 - 09.2015
Mobile Service Technician
Clear-Talk Wireless
01.2013 - 05.2014
Front desk Clerk/Night Auditor
Vacation Inn Hotel
01.2012 - 12.2014
Bachelor of Arts - Public Administration
San Diego State University
Associates in Science - Business Administration
Imperial Valley College
High School Diploma -
Desert Oasis High School
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