Destiny Golden
J.R. Crickets
Riverdale,GA
5
years of professional experience
Hardworking and dependable professional with experience in leasing, property management, customer service, and management. Seeking an opportunity to use my experience to assist residents, keep daily property operations running smoothly, and continue growing within the property management industry. Quick to learn, organized and committed to providing great service.
Work History
Leasing Agent
2 Years- Assisted individuals throughout leasing process from application to move-in.
- Collaborated with Atlanta Housing Authority, HUD, and LIHTC programs to verify applicant eligibility.
- Executed annual and interim recertifications and maintained up-to-date resident files.
- Verified income, employment, assets, and other documentation for affordable housing qualifications.
- Requested and evaluated third-party verifications and pursued missing information as necessary.
- Prepared lease renewals, move-in documents, and other resident paperwork.
- Organized resident files to comply with HUD and tax credit standards.
- Supported file audits and rectified any missing or inaccurate documentation.
- Addressed resident inquiries and concerns while delivering exceptional customer service.
- Conducted property tours, followed up with prospective residents, and contributed to occupancy goals.
- Coordinated closely with property manager to ensure smooth daily operations.
Restaurant Manager
4 Years 6 Months- Managed daily restaurant functions by coordinating staff schedules and overseeing payroll processes.
- Supported opening and closing tasks, bar management, and inventory oversight.
- Addressed customer issues promptly, contributing to a welcoming dining atmosphere.
- Assisted in training and supervising staff to maintain high standards of service.
- Reviewed sales data to recognize patterns and adapt promotional strategies accordingly.
- Improved customer satisfaction by resolving complaints efficiently and effectively.
- Facilitated team meetings to discuss objectives, provide feedback, and cultivate a supportive workplace.
- Fostered a positive dining environment by ensuring every customer received outstanding food and service.
Leasing Specialist
1 Year 7 Months- Greeted and engaged prospective residents to identify housing needs.
- Conducted informative property tours showcasing community features, amenities, and available floor plans.
- Assisted with leasing paperwork including applications, screenings, lease agreements, and renewals.
- Maintained awareness of current market conditions and competitor properties.
- Responded to resident inquiries while providing exceptional customer service and addressing concerns promptly.
- Followed up with prospects using calls, emails, and CRM systems to facilitate lease closures.
- Supported move-in and move-out processes, inspections, and work order requests.
- Participated in marketing initiatives, outreach efforts, social media updates, and resident events.
- Maintained property cleanliness and presentation for tours at all times.
- Achieved leasing goals while supporting overall occupancy and retention objectives.
Education
No Degree
High School Diploma
Skills
Helped prospective residents find apartments that fit their needs and budget while providing property tours and answering questions.
Handled leasing paperwork
applications
move ins
move outs
renewals and resident files.
Followed up with prospective residents and worked to turn leads into new leases.
Assisted residents with questions
concerns
payments and lease related issues while keeping a good relationship with them.
Familiar with HUD
Tax Credit
EIV
recertifications and keeping resident information and files up to date.
Worked closely with maintenance and management to make sure resident concerns and property issues were taken care of.
Assisted with daily office operations
including answering phones
responding to emails
collecting payments and keeping the office organized.
Management experience includes training employees
creating schedules
handling customer issues and helping keep the team and daily operations on track.
Timeline
Leasing Agent
London Townhomes
08.2024 - CurrentRead More
Leasing Specialist
Lexington on the Green
11.2022 - 06.2024Read More
Restaurant Manager
J.R. Crickets
02.2022 - CurrentRead More
Hapeville Charter Career Academy
High School Diploma
Read More
Georgia Southern University
No Degree
Read More