Destiny Gray
Summary
To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
1
1
Certificate
Work History
Inside Sales Representative
AllState
02.2024 - Current
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Increased fleet sales revenue by developing and implementing effective sales strategies.
- Adhered to all regulations for insurance sales.
Customer Care Representative
TD Bank
03.2018 - 02.2024
- Managing client bank accounts, including opening and closing accounts, and overseeing transactions.
- Assist customer with any technical issues regarding accessing their online portal.
- Signing on new clients and helping them through onboarding process.
- Reduced processing errors by implementing strict quality control measures in daily operations.
- Contributed to team success, consistently achieving call center performance metrics.
- Managed high-volume caseloads, ensuring timely resolutions while maintaining accuracy and attention to detail.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Patient Care Administrator
Allcare Medical
08.2015 - 06.2018
- Upheld confidentiality requirements and regulatory compliance guidelines with HIPPA.
- Streamlined communication between healthcare providers, patients, and their families for better coordination of care.
- Responded to inquiries from callers seeking information.
- Expedited urgent claims, ensuring swift processing and payment to clients during critical situations.
Education
Southside High School
06.2014
Skills
- Documentation and Reporting
- Technical Support
- First Call Resolution
- Data Entry
- Fast Learner
- Attention to Detail
- Performance Metrics
- MS Office
- De-Escalation Techniques
- Adaptive
Timeline
Inside Sales Representative
AllState
02.2024 - Current
Customer Care Representative
TD Bank
03.2018 - 02.2024
Patient Care Administrator
Allcare Medical
08.2015 - 06.2018
Southside High School
Certification
Technical Support Fundamentals Certificate
The Bits and Bytes of Computer Networking Certificate
Google Information Technology Professional Certification - In Progress
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