Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Destiny Grossman

Winston-Salem,NC

Summary

Reliable and hardworking hospitality professional works autonomously or in teams to serve over 250 customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Bartender

Tates Craft Cocktails
Winston-Salem, NC
01.2024 - Current
  • Developed good working relationships with fellow employees through effective communication.
  • Attended regular training sessions to stay updated on new products or trends.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Effectively multitasked within fast-paced environment.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Measured and mixed house ingredients to prepare both custom and menu drink orders.
  • Maintained clean, organized bar area for optimal service.

Bartender

Bar Pina
Winston-Salem, NC
06.2023 - Current
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Balanced daily registers and generated sales reports for management.
  • Effectively multitasked within fast-paced environment.

Barback

Tates Craft Cocktails
Winston-Salem, NC
02.2023 - 01.2024
  • Served as cashier when necessary, handling payments accurately and efficiently.
  • Provided excellent customer service while interacting with guests in a friendly manner.
  • Successfully managed multiple tasks simultaneously while providing quality service.
  • Consistently checked inventory levels and communicated needs to management team.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Optician

Eyes on Trade
Winston Salem, NC
01.2021 - 06.2023
  • Assisted patients with selecting custom made frames and accessories
  • Verify exactness of finished lens, adjust frames and lens position to fit patient
  • Manage all aspects of insurance, including verification and billing to maintain electronic patient database
  • Accomplish sales goals and quotas by maintaining service standards and fostering relationships with customers.
  • Repaired broken frames using specialty tools and equipment.
  • Scheduled appointments, verified insurance coverage, maintained accurate patient records and assisted with preliminary testing.

Shift Supervisor

Starbucks
Greensboro, NC
08.2018 - 01.2021
  • Managed a diverse team of Baristas to create a positive work environment through coaching and mentoring support
  • Carefully monitored performance during and after hours to ensure adherence with NC and Corporate Food Safety & Sanitation Guidelines
  • Provided quick and meaningful connections with customers; Addressed customer concerns with professionalism and provided timely solutions/resolutions
  • Oversaw inventory control process and placed orders (i.e
  • Placed orders every three (3) days for a store grossing an average of $40,000/week)
  • Handled cash management, which included making daily bank deposits and balancing cash drawers (i.e
  • Handled an average of $2,000/shift).

Education

High School Diploma -

East Forsyth High School
Kernersville, NC
01-2017

Skills

  • Leadership
  • Attention to detail
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Proficient in mixology
  • Outstanding customer service

Certification

  • SSILPD, 05/2019
  • ServeSafe Certified, 01/2019
  • AutoCAD Certification, 01/2017

Timeline

Bartender

Tates Craft Cocktails
01.2024 - Current

Bartender

Bar Pina
06.2023 - Current

Barback

Tates Craft Cocktails
02.2023 - 01.2024

Optician

Eyes on Trade
01.2021 - 06.2023

Shift Supervisor

Starbucks
08.2018 - 01.2021

High School Diploma -

East Forsyth High School

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Destiny Grossman