Destiny Wise
Hilliard
Summary
Motivated and detail-oriented professional with a strong background in customer service, patient access, logistics, and sales. Demonstrates excellent communication, organizational, and multitasking abilities in both independent and collaborative environments. Eager to bring value to a dynamic team and grow within a forward-thinking organization.
Overview
13
13
years of professional experience
Work History
Patient Access Representative
Baptist Medical Center
08.2021 - Current
- Maintains strict patient confidentiality and ensures compliance with HIPAA privacy regulations.
- Accurately enters demographic and insurance data into medical databases to establish patient records.
- Effectively handles high-pressure situations and difficult patient interactions with professionalism.
- Verifies insurance eligibility and confirms benefits for scheduled services.
Logistics Specialist
IREX Logistics
01.2020 - 06.2021
- Oversaw import/export operations and ensured alignment with timelines and delivery schedules.
- Managed shipping documents including bills of lading, delivery receipts, and load tags.
- Supported logistics operations with clerical duties such as purchasing, tracking, and report preparation.
- Processed sales orders and maintained detailed administrative records.
Sales Representative
Bug Out
01.2017 - 11.2018
- Used consultative selling techniques to boost revenue and expand the client base.
- Followed up with customers post-sale to assess satisfaction and discover upsell opportunities.
- Met and exceeded sales goals consistently through product knowledge and customer relationship building.
Sales Representative
Arwood Waste & Demolition
01.2013 - 12.2016
- Acquired new customers through cold calling and lead generation.
- Negotiated favorable contracts and closed sales through persuasive communication.
- Guided clients through product selection to ensure personalized solutions.
Education
First Coast Highschool
Jacksonville, FLSkills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Multitasking and organization
- Registration and admissions
- Eligibility determination
- Multi-Line Phone Operations
- Time Management
Timeline
Patient Access Representative
Baptist Medical Center
08.2021 - Current
Logistics Specialist
IREX Logistics
01.2020 - 06.2021
Sales Representative
Bug Out
01.2017 - 11.2018
Sales Representative
Arwood Waste & Demolition
01.2013 - 12.2016
First Coast Highschool
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