DEstiny Hodge
Fleming Island
Summary
Dedicated Customer Support Specialist with strengths in problem-solving and effective communication. Proven track record in resolving customer inquiries and enhancing service quality.
Overview
9
9
years of professional experience
Work History
Customer Support Specialist
Arrow Exterminators, Inc
Jacksonville, FL
02.2025 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed service requests using ticketing system to ensure timely follow-up and resolution.
- Collaborated with team members to streamline support processes and enhance customer satisfaction.
- Provided product information and guidance for pest control services, ensuring accurate recommendations.
VPK Teacher
Learning Care Group
Jacksonville, FL
07.2020 - 02.2025
- Developed engaging lesson plans to enhance early childhood education and promote developmental milestones.
- Implemented individualized learning strategies to support diverse student needs and foster inclusive classroom environments.
- Collaborated with parents to provide updates on child progress and encourage active participation in educational activities.
- Mentored junior staff in effective teaching techniques and classroom management practices to improve overall instructional quality.
VPK Teacher's Assistant
Punkin Place
Jacksonville, FL
06.2017 - 06.2020
- Supported curriculum implementation through engaging and interactive educational activities.
- Assisted in classroom management, fostering a positive learning environment for children.
- Collaborated with lead teachers to develop individualized lesson plans for diverse learners.
Office Cleaner
North Florida Cleaning
Jacksonville, FL
02.2017 - 06.2017
- Maintained cleanliness and organization of office spaces, ensuring a welcoming environment for staff and visitors.
- Operated commercial cleaning equipment efficiently to enhance cleaning effectiveness and productivity.
- Implemented efficient waste disposal procedures, promoting environmental sustainability within the workplace.
- Assisted in training new staff on proper cleaning techniques and safety protocols to ensure compliance.
Education
High School Diploma -
Edward H White Hight School
JacksonvilleSkills
- Problem-solving
- Complaint handling
Timeline
Customer Support Specialist
Arrow Exterminators, Inc
02.2025 - Current
VPK Teacher
Learning Care Group
07.2020 - 02.2025
VPK Teacher's Assistant
Punkin Place
06.2017 - 06.2020
Office Cleaner
North Florida Cleaning
02.2017 - 06.2017
High School Diploma -
Edward H White Hight School