Hi, I’m
Destiny Horne
Saint Cloud,FL
Summary
Highly-motivated Licensed Health Insurance Agent with a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
years of professional experience
1
Certification
Work History
HealthPlanOne
Licensed Health Insurance Agent
04.2022 - Current
Job overview
- Processed changes in insurance policies and periodically reassessed client needs.
- Fielded inbound calls from customers inquiring about alternative insurance options to generate sales opportunities.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
MassMarkets | MCI
Customer Service Representative III
01.2021 - 06.2022
Job overview
- Offered information and answered questions from public while advising on protective safeguards.
- Educated community members on disease prevention, vaccines and mental health resources.
- Scheduled and confirmed appointments.
Ttec (TeleTech) - HealthCare Solutions
Licensed Health Insurance Agent
09.2021 - 04.2022
Job overview
- Called lead lists resulting from various marketing campaigns to achieve sales.
- Responded to inquiries and explained product features and service advantages to potential customers.
- Refined and demonstrated excellent listening skills, asked probing questions, understood concerns and overcame objections.
TTEC
Customer Service Representative
03.2020 - 02.2021
Job overview
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Worked with the COVID-19 Household Prevention program in which delivered a prevention kit to member's doorstep.
- Maintained detailed database of compliance data, activities and actions taken.
Education
West Montgomery High SchoolMount Gilead, NC
High School Diploma
06.2017
Johnson And Wales University
from Bachelor of Science in Business And Administration
Skills
- Persuasive Negotiation
- Upselling Products and Services
- Critical Thinking
- Technical Troubleshooting
- Call Center Operations
- Multitasking and Prioritization
- Upbeat and Positive Personality
- Customer Data Confidentiality
- Good Work Ethic
Certification
- 0240 Florida Resident Health Insurance License - 2020
Timeline
Licensed Health Insurance Agent
HealthPlanOne
04.2022 - Current
Licensed Health Insurance Agent
Ttec (TeleTech) - HealthCare Solutions
09.2021 - 04.2022
Customer Service Representative III
MassMarkets | MCI
01.2021 - 06.2022
Customer Service Representative
TTEC
03.2020 - 02.2021
West Montgomery High School
High School Diploma
Johnson And Wales University
from Bachelor of Science in Business And Administration
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