Destiny Jackson
El Paso,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Alorica
El Paso, TX
09.2021 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Team Member
Blaze Pizza
El Paso, TX
04.2021 - 09.2021
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Operated register to process payments and collect cash payment for order totals.
Team Lead
Panera Bread
Saint Robert, MO
02.2019 - 03.2021
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
Certified Nursing Assistant
Wynfield Park Health & Rehabilitation
Albany, GA
05.2018 - 02.2019
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
Associate of Applied Science - Nursing
El Paso Community College
El Paso, TX05.2024
Skills
- Issue and Complaint Resolution
- Customer Account Management
- Interpretation and Translation Services
- Customer Retention Strategies
- Understanding Customer Needs
- Upbeat and Positive Personality
- Upselling Products and Services
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Order and Refund Processing
- Data Entry and Maintenance
- Call Documentation
- Information Inputting
- Responding to Difficult Customers
Timeline
Customer Service Representative
Alorica
09.2021 - Current
Team Member
Blaze Pizza
04.2021 - 09.2021
Team Lead
Panera Bread
02.2019 - 03.2021
Certified Nursing Assistant
Wynfield Park Health & Rehabilitation
05.2018 - 02.2019
Associate of Applied Science - Nursing
El Paso Community College