Destiny Johnson
Summary
I am well organized and an dependable candidate, successful at managing multiple priorities with a positive attitude. I have willingness to take on added responsibilities to meet team goals.
I am dependable and an quick-learning team player with effective communication and organization skills. I am an responsible professional willing to go extra mile to assist others with solving problems.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Home Affluence Call Center LLC
Fayetteville, NC
03.2021 - 09.2022
- Handled assignments independently with good judgement and critical thinking skills.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Resolved customer problems and complaints.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Customer Service Training Instructor
Mobley&Associates WFH LLC
Spring Lake, NC
10.2019 - 07.2020
- Developed individualized training plans to achieve staff readiness.
- Prepared and presented supplementary learning material to support structured lessons.
- Integrated technology resources to maximize training success.
- Recorded and edited videos to facilitate remote learning.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
Cashier Customer Service
Bojangles
Mount Holly, NC
01.2017 - 07.2018
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered product questions using knowledge of sales and store promotions.
- Performed cash, card and check transactions to complete customer purchases.
Education
High School Diploma -
Overhills High School
Spring Lake, NC06.2019
Skills
- Calendar Management
- Employee Orientation
- Manage Files
- Mail Handling
- Restock Shelves
- Administrative Experience
Timeline
Front Desk Receptionist
Home Affluence Call Center LLC
03.2021 - 09.2022
Customer Service Training Instructor
Mobley&Associates WFH LLC
10.2019 - 07.2020
Cashier Customer Service
Bojangles
01.2017 - 07.2018
High School Diploma -
Overhills High School