Destiny King
Ville Platte,LA
Summary
Dynamic Customer Service Manager with a proven track record at Teet’s Foodstore, excelling in staff training and conflict management. Enhanced service quality through effective communication techniques and optimized scheduling systems, resulting in reduced wait times. Proficient in Microsoft Excel, I fostered strong client relationships and maintained meticulous records to ensure exceptional service delivery.
Motivated professional well-versed in building productive relationships, resolving complex issues, and winning customer loyalty. Brings Number-year background maintaining customer satisfaction and contributing to company success. Proficient in Software and Software.
Overview
5
5
years of professional experience
Work History
Customer Service Manager
Teet’s Foodstore
Ville Platte, LA
07.2022 - Current
- Trained staff on effective communication techniques and product knowledge to improve service quality.
- Implemented scheduling systems to optimize workforce management and reduce wait times.
- Developed training materials to support onboarding and continuous education of team members.
- Mentored junior staff, fostering skill development and promoting a positive team environment.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Kept accurate records to document customer service actions and discussions.
- Created and reviewed invoices to confirm accuracy.
Receptionist
Night Owls Childcare
Lafa
01.2021 - 05.2022
- Maintained organized filing systems for child enrollment and attendance records.
- Assisted in scheduling appointments and coordinating activities for children and parents.
- Handled incoming calls and messages, ensuring prompt communication with staff and families.
- Supported staff in maintaining a clean, welcoming environment for children and visitors.
- Provided administrative support by managing supplies and equipment inventory effectively.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Assisted with onboarding new clients and securing paperwork completion.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Compiled information from files and research to satisfy information requests.
- Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
- Maintained confidentiality of information regarding clients and company.
- Managed front desk operations, greeting visitors and directing inquiries efficiently.
Education
High School Diploma - Business Accountancy
Pine Prairie High School
Pine Prairie LaSkills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Customer focused
- Time management
- Cash handling
- Exceptional telephone etiquette
- Staff training
- Schedule management
- Deadline oriented
- Conflict management
- Staff management
- Employee scheduling
- Proficient in software
Timeline
Customer Service Manager
Teet’s Foodstore
07.2022 - Current
Receptionist
Night Owls Childcare
01.2021 - 05.2022
High School Diploma - Business Accountancy
Pine Prairie High School