Destiny Knox
Summary
Results driven operations and disaster recovery professional with proven experience leading high impact emergency response initiatives across multiple state regions. Adept at managing fast paced, high pressure environments while ensuring regulatory compliance, operational efficiency, and exceptional service delivery. Recognized for strong leadership, cross functional coordination, and the ability to guide teams and communities through complex recovery processes with empathy and precision.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Disaster Recovery Operations Specialist
Tetra Tech
, USA
10.2024 - Current
- Led on site recovery operations supporting large scale disaster response efforts, including Hurricane Helene, Hurricane Milton, and California wildfire recovery initiatives
- Served as Quality Control Task Force Leader, ensuring compliance with federal, state, and organizational standards across high volume recovery operations
- Coordinated with agencies including FEMA, ECC, and USACE to streamline response efforts and improve service delivery timelines
- Oversaw safety compliance and operational protocols, minimizing risk while maintaining efficiency in high pressure environments
- Provided direct support to disaster impacted residents, guiding them through claims and recovery processes with a solutions focused and empathetic approach
- Coordinated cross functional teams to streamline operational processes.
- Contributed to process optimization efforts that improved workflow consistency and operational accuracy
Warehouse Operations Associate
Amazon
Land O' Lakes, USA
10.2022 - Current
- Supported high volume logistics operations by coordinating shipment staging, inventory flow, and delivery timelines
- Maintained strict quality control standards to ensure product accuracy and integrity
- Contributed to operational efficiency by adhering to performance metrics and safety protocols
- Operated material handling equipment to move products efficiently within the warehouse.
- Loaded and unloaded packages from delivery trucks following safety protocols.
- Maintained cleanliness and organization of work areas to promote safety and efficiency.
Youth Development Professional
Boys & Girls Club of Hernando County
Spring Hill, USA
08.2023 - 10.2024
- Designed and implemented structured youth development programs focused on academic growth, leadership, and social development
- Managed daily operations for youth activities, ensuring a safe, engaging, and compliant environment
- Built strong relationships with families and community partners to expand program reach and engagement
- Trained and onboarded new members and families, improving retention and participation rates
- Acted as a mentor and role model, fostering positive behavioral outcomes and personal growth
- Facilitated engaging programs promoting personal and social development for youth.
- Assisted in program planning, ensuring alignment with club mission and goals.
Customer Service Associate
Wawa
Brooksville, USA
09.2019 - 10.2022
- Provided exceptional customer service while driving revenue through strategic upselling and product recommendations
- Trained and mentored new employees, improving team performance and onboarding efficiency
- Maintained operational standards across high-traffic shifts
- Collaborated with team members to ensure smooth store operations.
- Trained new associates on customer service protocols and store policies.
Barista
Starbucks
Garden City, USA
03.2021 - 12.2021
- Delivered high quality customer experiences in a fast paced, high volume environment
- Managed opening and closing procedures, ensuring operational readiness and compliance
- Built customer loyalty through strong interpersonal engagement and service consistency
Education
Associate of Arts - Liberal Arts & Sciences
Nassau Community College
Garden City, NY 09.2017 - 07.2019
Amityville Memorial High School
Amityville, NYSkills
- Disaster Relief & Emergency Management
- Operations Leadership & Team Supervision
- Crisis Response & Incident Coordination
- Regulatory Compliance (FEMA, OSHA, HAZWOPER)
- Quality Control & Process Improvement
- Stakeholder & Community Engagement
- Training, Onboarding & Staff Development
- Customer Experience & Conflict Resolution
Certification
- Adult First Aid/CPR/AED - American Red Cross
- HAZWOPER 40-Hour Certification
- DCF Certified
- 2-14 Life Agent License (Annuities & Variable Contracts)
Leadership Honors
- Supervisor for Tetra Tech on project(s) Hurricane Helene & Hurricane Milton
- Team Captain - Women's Volleyball, Nassau Community College
- Sportsmanship Award - Suffolk County Women's Volleyball
- All-League Recognition - Suffolk County Women's Volleyball
- Volunteer & Assistant Volleyball Coach
- Employee of the Month Recognition
Timeline
Disaster Recovery Operations Specialist
Tetra Tech
10.2024 - Current
Youth Development Professional
Boys & Girls Club of Hernando County
08.2023 - 10.2024
Warehouse Operations Associate
Amazon
10.2022 - Current
Barista
Starbucks
03.2021 - 12.2021
Customer Service Associate
Wawa
09.2019 - 10.2022
Associate of Arts - Liberal Arts & Sciences
Nassau Community College
09.2017 - 07.2019
Amityville Memorial High School