Destiny Laurie
Spencer,WV
Summary
A Position as a Universal Banker
I am a qualified collections handler that is proficient in managing money, processing payments and issuing payment arrangements. With 7+ years of experience I have accomplished to manage customer accounts in several states.
Overview
8
8
years of professional experience
Work History
Cashier
Walmart
Spencer, WV
01.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service representative
FirstEnergy Electricity Company
Fairmont
07.2022 - 11.2023
- Manage High Volume Inbound and Outbound call types, Credit and Collections specialized, Update/change customer accounts, Negotiate past due amount claims, Install payment arrangements and budget plans, Manage customer Accounts, Provide agency assistance programs, Handle termination notices
College Mentor
Neumann University
Aston, PA
08.2020 - 01.2021
- Scheduled Meetings, Created study guides, Guide Upcoming freshman towards a successful first year
Help Desk Clerk
Kmart
Holmes, PA
12.2016 - 12.2018
- Adjusted prices, Handled returns, Managed Money, In charge of front-end Cashiers
Education
Administration of Justice
Neumann University
Criminal Justice
Glenville University
Skills
- Microsoft Word Expert
- Proficient in Excel, PowerPoint, and Outlook
Accomplishments
- Cosmetology licensed
- Diploma
- Dean’s List
- OSHA Certified
- Credit & Billing trained
- First Generation College student; Scholarship
Timeline
Cashier
Walmart
01.2024 - Current
Customer Service representative
FirstEnergy Electricity Company
07.2022 - 11.2023
College Mentor
Neumann University
08.2020 - 01.2021
Help Desk Clerk
Kmart
12.2016 - 12.2018
Administration of Justice
Neumann University
Criminal Justice
Glenville University