Destiny Laurie
Spencer,WV
Summary
A Position as a Universal Banker
I am a qualified collections handler that is proficient in managing money, processing payments and issuing payment arrangements. With 7+ years of experience I have accomplished to manage customer accounts in several states.
Overview
8
8
years of professional experience
Work History
Cashier
Walmart
01.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service representative
FirstEnergy Electricity Company
07.2022 - 11.2023
- Manage High Volume Inbound and Outbound call types, Credit and Collections specialized, Update/change customer accounts, Negotiate past due amount claims, Install payment arrangements and budget plans, Manage customer Accounts, Provide agency assistance programs, Handle termination notices
College Mentor
Neumann University
08.2020 - 01.2021
- Scheduled Meetings, Created study guides, Guide Upcoming freshman towards a successful first year
Help Desk Clerk
Kmart
12.2016 - 12.2018
- Adjusted prices, Handled returns, Managed Money, In charge of front-end Cashiers
Education
Administration of Justice
Neumann University
Criminal Justice
Glenville University
Skills
- Microsoft Word Expert
- Proficient in Excel, PowerPoint, and Outlook
Accomplishments
- Cosmetology licensed
- Diploma
- Dean’s List
- OSHA Certified
- Credit & Billing trained
- First Generation College student; Scholarship
Timeline
Cashier
Walmart
01.2024 - Current
Customer Service representative
FirstEnergy Electricity Company
07.2022 - 11.2023
College Mentor
Neumann University
08.2020 - 01.2021
Help Desk Clerk
Kmart
12.2016 - 12.2018
Administration of Justice
Neumann University
Criminal Justice
Glenville University
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