Destiny Lowe
Aragon,GA
Summary
Dynamic entrepreneur and compassionate caregiver with a proven track record in small business growth, notably with Small Town Glam Boutique. Skilled in business marketing and fostering professional relationships. Proactive and professional in all marketing needs via all social media platforms. Demonstrates exceptional communication and business operations acumen, driving customer satisfaction and retention.
Overview
6
6
years of professional experience
Work History
Small Business Owner
Small Town Glam Boutique
Aragon, GA
05.2023 - Current
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Promoted business via social media to generate leads and maximize brand identity.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Customer Service Representative
Afni Call Center
Aragon, GA, GA
04.2023 - 11.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
In-Home Nanny
Self-employed
Aragon, GA
01.2020 - 05.2023
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Built positive and nurturing environments to support child social and emotional growth.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Played games, worked on puzzles, and read books to young children.
- Supervised children engaged in physical activity, learning and social skills with peers.
Waitress
Stevie B's
Fort Payne, AL
03.2019 - 06.2020
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Inspected dishes and utensils for cleanliness.
Education
High School Diploma -
Gaylesville High School
Gaylesville, AL05.2020
Skills
- Business growth and retention
- Business management and development
- Cost control and analysis
- New business launch
- Business operations leadership
- Entrepreneurial leadership
- Small business operations
- Technology sales
- Business marketing
- Typing proficiency
Timeline
Small Business Owner
Small Town Glam Boutique
05.2023 - Current
Customer Service Representative
Afni Call Center
04.2023 - 11.2024
In-Home Nanny
Self-employed
01.2020 - 05.2023
Waitress
Stevie B's
03.2019 - 06.2020
High School Diploma -
Gaylesville High School