Destiny Luna
Houston,TX
Summary
Hardworking employee enthusiastic about learning sales field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
11
11
years of professional experience
13
13
years of post-secondary education
Work History
Sales Representative
Home Depot
Houston, TX
01.2020 - 06.2023
- Developed and delivered engaging sales presentations to convey product benefits.
- Trained and mentored new sales representatives.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Generated new leads through networking and attending industry events.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Contributed to team objectives in fast-paced environment.
Customer Service Representative
Home Depot
Houston, TX
01.2020 - 06.2023
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Cashier
HEB Grocery Store
Houston, TX
05.2012 - 07.2019
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
Education
Associate of Applied Science - Business
San Jacinto College District
Pasadena, TX 08.2014 - Current
High School Diploma -
Dobie High School
Houston, TX 08.2010 - 06.2014
Skills
Account servicing
Network development
Lead prospecting
Revenue Generation
Sales expertise
Customer Relations
Account development
Accomplishments
Received recognition for outstanding achievement in Customer service at the Home Depot.
Received recognition for outstanding achievement from Home Depot manager. Offered manager postion.
Was offered position to help supervise department.
Timeline
Sales Representative
Home Depot
01.2020 - 06.2023
Customer Service Representative
Home Depot
01.2020 - 06.2023
Associate of Applied Science - Business
San Jacinto College District
08.2014 - Current
Cashier
HEB Grocery Store
05.2012 - 07.2019
High School Diploma -
Dobie High School
08.2010 - 06.2014