Destiny Magdaleno
Baskin Robins
Simi Valley,CA
1
Language
1
Certification
5
years of professional experience
Caring and friendly customer service associate with 4 plus years of experience in retail and food handling. I am pleasing, responsible, and punctual. I work well with others and on my own. I have favorable communication skills with a creative mind; I also make sure I’m well organized so that I can plan ahead to make sure I manage my time effectively.
Work History
Sales Associate
6 Months- Delivered exceptional customer service, fostering positive relationships and repeat business.
- Managed inventory levels, ensuring product availability and freshness for optimal customer satisfaction.
- Trained new team members on company policies, procedures, and best practices in sales techniques.
- Executed store opening and closing procedures to ensure smooth daily operations.
- Resolved customer inquiries and complaints promptly, enhancing overall shopping experience and loyalty.
- Monitored product displays for compliance with brand standards, contributing to an appealing store environment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Shift Lead/ASST MANAGER
1 Year 7 Months- Advanced through positions from associate to shift lead and assistant manager, overseeing daily operations and team coordination.
- Oversaw store opening and closing procedures to ensure compliance and efficiency. Managed daily store operations, including opening and closing activities.
- Performed meticulous data entry of labor hours to support timely and precise payroll disbursement.
- Directed training and development initiatives for associates to foster skill enhancement and team cohesion.
- Achieved streamlined cash handling processes, enhancing transaction accuracy. Improved cash management efficiency, resulting in reduced processing time. Delivered consistent cash transaction support, contributing to enhanced customer satisfaction.
- Assisted in preparing food items through cooking and baking processes. Supported food handling tasks, including cooking and baking activities. Contributed to food preparation efforts by executing cooking and baking duties.
- Performed cleaning and sanitizing tasks to maintain safe environments. Assisted in maintaining cleanliness and hygiene standards across facilities. Supported efforts in sanitation to promote health and safety.
- Assisted with deliveries and restocking of items. Supported inventory management through regular restocking efforts.
- Assisted with preparation tasks to support project execution. Provided preparatory work to facilitate team operations. Contributed to initial project setup activities for smooth workflow.
- Supervised daily operations to ensure efficient workflow and high-quality service delivery.
- Trained and mentored team members on operational procedures and customer service standards.
- Resolved customer complaints promptly, maintaining a positive store reputation and customer satisfaction.
MOD/Cash Office/Stock/Cashier
1 Year 5 Months- Progressed from cashier to cash office responsibilities, demonstrating adaptability and growth.
- Oversaw sales floor operations including tagging, auditing, and cleaning to maintain standards. Managed markdown initiatives to enhance product presentation and drive sales.
- Oversaw inventory receiving operations to maintain accuracy and efficiency. Coordinated scanning procedures to enhance tracking and accountability. Managed stocking activities to optimize product availability and presentation.
- Assisted in creating visually appealing merchandise displays. Supported teams in organizing product layouts for better visibility. Contributed to the design of promotional displays to enhance product presentation.
- Executed transactions efficiently using point of sale systems.
- Achieved accurate cash deposits through meticulous counting and verification of funds. Improved daily operations by ensuring cash accuracy across all registers.
- Assisted team members with daily operational tasks to maintain a smooth workflow. Guided associates in achieving daily objectives and resolving issues promptly. Managed team operations to ensure seamless execution of daily responsibilities.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and ensuring satisfaction.
- Maintained organized checkout area, optimizing workflow and enhancing customer experience.
- Assisted in training new cashiers on operational procedures and best practices.
- Monitored cash drawer balances, ensuring accuracy throughout shifts and end-of-day reconciliation.
Barista
10 Months- Collaborated with classmates to operate school cafe, gaining practical experience in business management focused on coffee sales. Every week we would look at sales and percentages of our cafe and also how we have to better the cafe to achieve the most sales for our product. Worked in the cafe Prepared a variety of beverages, including hot, iced, and blended drinks, ensuring quality and consistency. Using a microwave and toaster. Cleaned cafe surfaces daily to maintain hygiene standards, sanitizing, and polishing. Also worked on stocking and placing orders. Finally worked on our customer services, cash handling, and efficiency.
- Prepared and served high-quality beverages to customers, ensuring consistency in taste and presentation.
- Operated espresso machines and brewing equipment, maintaining cleanliness and functionality for optimal performance.
- Assisted in training new staff on coffee preparation techniques and customer service standards to enhance team efficiency.
- Prepared and served a variety of coffee beverages, ensuring quality and consistency.
- Operated espresso machine and brewing equipment to deliver optimal beverage flavor profiles.
- Maintained cleanliness and organization of workstations, adhering to food safety standards.
- Assisted in training new staff on beverage preparation techniques and customer service protocols.
- Managed inventory levels, restocking supplies to ensure smooth café operations during peak hours.
- Engaged with customers, providing recommendations based on preferences to enhance satisfaction.
- Collaborated with team members to create seasonal drink menus that drove customer interest.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Boba Barista
2 Months- Managed cash handling processes while delivering exceptional customer service experiences. Oversaw food and drink preparation to maintain quality standards.
- Assisted in ordering and restocking supplies to maintain inventory levels. Supported teams with timely reordering of essential supplies. Coordinated supply restocking efforts to ensure availability.
- Implemented effective cleaning and sanitizing procedures to maintain health and safety standards.
- Executed strategic initiatives to enhance operational efficiency.
- Achieved high customer satisfaction by providing prompt assistance and addressing inquiries effectively. Enhanced customer experience through responsive phone service and personalized assistance.
- Balanced diverse duties effectively, demonstrating strong organizational and time management skills.
- Prepared and served a variety of boba beverages, ensuring quality and consistency.
Education
Highschool Diploma
No Degree - Kinesiology
Skills
Point of Sale Management
Inventory Control
Cash handling accuracy
Inventory management
Store opening and closing
Customer service
Teamwork and collaboration
Time management
Multitasking strength
Problem-solving
Analytical thinking
Conflict resolution
Certification
Food Handlers
LANGUAGES
English & Spanish
Timeline
Sales Associate
Baskin Robins
02.2026 - 08.2026Read More
Shift Lead/ASST MANAGER
Dunkin Donuts
12.2023 - 07.2025Read More
Barista
Royal High School Cafe, Royal High School
08.2022 - 06.2023Read More
MOD/Cash Office/Stock/Cashier
DD’s Discounts
07.2022 - 12.2023Read More
Boba Barista
BoBa Cuz
08.2021 - 10.2021Read More
Royal High School
Highschool Diploma
Read More
California State University, Northridge
No Degree from Kinesiology
Read More