Destiny Marshall
Birmingham,AL
Summary
Renowned for compassionate care and effective communication, enhancing patient satisfaction and streamlining surgical processes while ensuring compliance with HIPAA standards.
Overview
6
6
years of professional experience
Work History
Certified Ophthalmic Technician
Lasik Vision Institute
02.2023 - Current
- Assisted in patient assessments and pre-operative evaluations to ensure accurate surgical planning.
- Educated patients on post-operative care and recovery processes to enhance satisfaction and compliance.
- Collaborated with ophthalmologists to optimize workflow efficiency during procedures and consultations.
- Trained new staff on protocols, equipment usage, and patient interaction standards to promote consistency in service delivery.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Enhanced patient care by performing accurate and efficient diagnostic testing in ophthalmology procedures.
- Maintained a sterile environment for surgical procedures, reducing the risk of infection and ensuring patient safety.
Direct Support Professional
Board of Disability
Walterboro, SC
01.2021 - 01.2023
- Enhanced quality of life for individuals with disabilities through compassionate, consistent support.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Improved client quality of life by providing assistance with daily living activities such as bathing, grooming, dressing, feeding, toileting assistance.
- Provided reliable transportation for clients to attend medical appointments, social outings, or other community-based events as needed.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
CVS Help Desk
Alorica
Walterboro, SC
02.2020 - 12.2020
- Worked well in a team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Associate of Science - Cardiovascular Sonography
Lawson State Community College
Birmingham, ALSkills
- Ocular motility testing
- Refractive error correction
- Visual field testing
- HIPAA compliance
- Patient examinations
- Compassion
- Reliable
- Great communication
- Insurance verification
- Appointment scheduling
- Ophthalmic lasers
Timeline
Certified Ophthalmic Technician
Lasik Vision Institute
02.2023 - Current
Direct Support Professional
Board of Disability
01.2021 - 01.2023
CVS Help Desk
Alorica
02.2020 - 12.2020
Associate of Science - Cardiovascular Sonography
Lawson State Community College