Summary
Overview
Work History
Education
Skills
Timeline
Generic

Destiny Martin

Christiansburg,VA

Summary

Dynamic and detail-oriented professional with extensive customer service expertise from Walmart and McDonald's. Proven ability to prioritize orders and maintain high satisfaction ratings through effective communication and product selection. Recognized for an upbeat attitude and attention to detail, consistently enhancing customer experiences in fast-paced environments.

Overview

5
5
years of professional experience

Work History

Online Personal Shopper

Walmart
01.2024 - 06.2025
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Consistently met deadlines and quality goals for accuracy and timeliness.

Host

Olive Garden
04.2024 - 12.2024
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Shift Leader

McDonald's
08.2020 - 03.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Resolved conflicts between employees to maintain positive and productive work environments.

Education

Eastern Montgomery High School
Elliston, VA
05-2022

Skills

  • Customer service expertise
  • Product picking
  • Attention to detail
  • Prioritizing orders
  • Online order processing
  • Upbeat and outgoing attitude

Timeline

Host

Olive Garden
04.2024 - 12.2024

Online Personal Shopper

Walmart
01.2024 - 06.2025

Shift Leader

McDonald's
08.2020 - 03.2024

Eastern Montgomery High School

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