Destiny Martinez
San Antonio,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Retention Customer Service Representative
IBEX Global
03.2024 - Current
- Aligned product recommendations with customer needs effectively, elevating overall satisfaction.
- Utilizes billing system to assist customers in a wide range of billing transactions
- Streamlined cross-departmental collaboration for addressing complex customer concerns.
- Accurately computing and quoting customer monthly charges, non-recurring charges, adjustments and balances
- Negotiating service order requests from customers for installation, change or removal of telephone, data, and related services
Customer Service Representative
PupBox
San Diego, CA
01.2020 - 11.2023
- Responded to customer requests for products, services, and company information.
- Engage directly with new and existing customers to help with placing new orders and solving problems with existing orders.
- Connected with customers via live chat, email, and social media.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Customer Service Representative
Jenny Craig
Carlsbad, CA
05.2019 - 03.2020
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of Jenny Craig products.
- Met customer call guidelines for service levels, handle time and productivity.
- Used live chat, phone, and email to communicate with customers.
Education
Mira Costa College
Oceanside, CASkills
- Call center experience
- Upselling strategies
- Cross-selling techniques
- CRM software proficiency
- Data entry
Timeline
Retention Customer Service Representative
IBEX Global
03.2024 - Current
Customer Service Representative
PupBox
01.2020 - 11.2023
Customer Service Representative
Jenny Craig
05.2019 - 03.2020
Mira Costa College