Destiny Martinez
Dallas
Summary
Dedicated customer service and healthcare administrative professional with experience in insurance verification, billing coordination, patient scheduling, and high-volume customer support. Skilled in handling inbound and outbound calls, resolving customer concerns, explaining insurance benefits, processing claims, and maintaining accurate records in fast-paced environments. Strong ability to communicate professionally with patients, providers, and insurance representatives while delivering exceptional customer experiences. Recognized for problem-solving, attention to detail, multitasking, and building positive relationships with customers and team members. Adaptable, dependable, and committed to providing efficient service and support while maintaining professionalism and accuracy.
Overview
10
10
years of professional experience
Work History
Insurance and Billing Coordinator
MB2 Dental Solutions (Via Medix)
Carrollton, TX
03.2025 - 03.2026
- Research and correct claim discrepancies for client offices
- Follow up on reconsiderations, resubmission and appeals
- Complete aging reports for all offices assigned
- Directly addressed insurance denial received (within 3 business days)
- Communicate directly with client offices to request additional information needed for claims
- File secondary claims as needed with supporting documentation
- Creation, and maintenance of online portals for insurance companies
- Follow up and resolve all communication request (responses within 2 business days)
- Complete PPO and Medicaid claims and submissions
- Complete other projects as assigned
Insurance Verification Specialist & Scheduling
Mint Dentistry
Irving, TX
10.2023 - 02.2025
- Crossed trained in Medical and Dental CPT codes and Verification
- Knowledge in claims appeals & submission of claims
- Verified insurance coverage for patients by contacting insurance companies and obtaining necessary information
- Reviewed patient records and insurance policies to ensure accuracy of information
- Identified discrepancies in insurance coverage and resolved issues with appropriate parties
- Maintained up-to-date knowledge of insurance plans, policies, and procedures
- Processed insurance claims accurately and efficiently within specified timeframes
- Collaborated with healthcare providers to obtain required documentation for claim submission
- Investigated and resolved billing errors or denials related to insurance verification
- Communicated effectively with patients regarding their insurance coverage and any potential out-of-pocket expenses
- Developed strong relationships with insurance company representatives to expedite the verification process
- Ensured compliance with HIPAA regulations when handling sensitive patient information
- Utilized electronic systems/software to input, update, and retrieve patient data for verification purposes
- Implemented strategies to improve efficiency in the insurance verification process
- Review referral spreadsheets and schedule new or existing patients.
Seasonal Warehouse Associate
Salad and Go
Dallas, TX
02.2023 - 09.2023
- Seasonal Worker
- Picking store orders
- Wrap Pallets
- Palletizing
- Inventory and Audit Pallets
- Use Electrical & Manual Jacks
- Help managers with scheduling
Manufacturing Warehouse Worker
Danone Inc.
Dallas, TX
05.2022 - 01.2023
- Inspect products for quality and report issues and discrepancies to supervisors
- Followed company and warehouse industry safety protocols
- Start-up and operate machinery
- Used Pallet Jacks to stage pallets
- Clean and sterilized rooms when needed
- Applied labels to outgoing products accurately to guarantee outbound product securely wrapped.
- Record Data for QA
- Lifted 50 to 75 lb items using hands and arms frequently.
- Ability to stand 12 or more hours.
Seasonal Warehouse Worker
Amazon Fresh.
Dallas, TX
11.2021 - 02.2022
- Selected merchandise from shelves and other areas
- Applied labels to orders to be staged correctly
- Followed company and industry safety policies
- Unload and Load trucks
- Restock shelves
Customer Service Representative
Signify Health.
Dallas, TX
06.2021 - 11.2021
- Inbound and outbound calls
- Check on members accounts
- Schedule follow-ups with patients
- Set appointments with health care professionals
Customer Service Representative
Chewy.
Dallas, TX
09.2020 - 06.2021
- Receive inbound calls.
- Place orders online for customers
- Process payments and refunds
- Provided excellent technical support
- Provided information about products
- Resolved order and payment disputes
Food Service Worker
La Madeleine French Bakery & Cafe
Dallas, TX
05.2019 - 08.2020
- Sanitizing experience
- Operating kitchen equipment
- POS System
- Food preparation
- Inventory control
Seasonal Sales Associate
Target inc.
Dallas, TX
10.2018 - 01.2019
- Pull orders
- Inventory management
- Organized
- Team-oriented
- Proficient with processing purchases at POS
- Keeping sales floor orderly
Food Service Worker
Chipotle
Dallas, TX
11.2015 - 05.2016
- Used POS system
- Assist customers with placing orders
- Cooking and food preparation
- Health, Safety, and food certification
- Mental math
Education
High School Diploma -
W.H Adamson High School
06.2017
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
- Audit support
- Deadline oriented
- Insurance verification
- Claim submission
- Claims processing
- HIPAA compliance
Timeline
Insurance and Billing Coordinator
MB2 Dental Solutions (Via Medix)
03.2025 - 03.2026
Insurance Verification Specialist & Scheduling
Mint Dentistry
10.2023 - 02.2025
Seasonal Warehouse Associate
Salad and Go
02.2023 - 09.2023
Manufacturing Warehouse Worker
Danone Inc.
05.2022 - 01.2023
Seasonal Warehouse Worker
Amazon Fresh.
11.2021 - 02.2022
Customer Service Representative
Signify Health.
06.2021 - 11.2021
Customer Service Representative
Chewy.
09.2020 - 06.2021
Food Service Worker
La Madeleine French Bakery & Cafe
05.2019 - 08.2020
Seasonal Sales Associate
Target inc.
10.2018 - 01.2019
Food Service Worker
Chipotle
11.2015 - 05.2016
High School Diploma -
W.H Adamson High School