Destiny Marzetti
Oakland,CA
Summary
IT support professional with a background in enterprise user support, hardware and software troubleshooting, account administration, and workplace technology maintenance. Brings hands-on experience with Windows, macOS, Microsoft 365, Active Directory, ServiceNow, and IT asset tracking, plus clear communication, customer service, and current computer science coursework.
Overview
8
8
years of professional experience
Work History
Salesperson
Ulta Beauty Inc.
Vacaville, California
10.2025 - Current
- Generated new business opportunities through cold calling campaigns.
- Developed and implemented strategies to meet sales quotas.
- Collaborated with team members to develop effective sales plans.
- Provided personalized service to build relationships with customers.
- Negotiated sales agreements with clients to establish mutually beneficial terms. and handled complaints or objections.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored inventory levels and placed orders.
Banker
Chase Bank
Martinez, California
04.2023 - 08.2025
- Welcomed customers at Chase Bank, providing branch support that enhanced customer experience.
- Handled deposits, withdrawals, transfers, and payment requests with accuracy.
- Assisted with opening checking, savings, and credit accounts for new clients.
- Explained Chase Bank products, services, and account features, facilitating informed decision-making for clients.
- Achieved or exceeded personal sales goals on a consistent basis.
- Customized banking products and services to align with individual client needs, improving client satisfaction.
- Modified customer accounts by updating information and managing account status.
Senior Sales Development Representative
Workday
San Francisco
03.2021 - 02.2023
- Delivered technical support and customer service in high-volume environment, efficiently responding to user requests and troubleshooting issues to enhance user satisfaction.
- Troubleshooting Windows, macOS, mobile devices, software applications, connectivity, and hardware issues while providing clear, customer-focused technical assistance.
- Assisted with Microsoft 365 administration and troubleshooting, supporting applications, user access, email, collaboration tools, and common workstation issues.
- Supported user account and system administration tasks, including access management, user provisioning, password and permissions support, and maintaining accurate user information across multiple systems.
- Utilized ServiceNow and IT ticketing/workflow systems to create, update, prioritize, track, and resolve support requests while maintaining accurate documentation and service records.
- Maintained accurate IT asset, user, and system records and supported inventory, equipment tracking, onboarding, offboarding, and hardware lifecycle processes.
- Utilized Excel and reporting tools to track service activity and identify recurring issues, contributing to improved operational performance.
Mobility Specialist
Salesforce
San Francisco
10.2019 - 03.2021
- Provided technical support for workplace technology, including computers, mobile devices, software applications, AV equipment, and related peripherals.
- Coordinated technology support for high-profile events and product launches, ensuring seamless equipment setup, AV resource management, and onsite troubleshooting.
- Managed employee technology and operational support requests in a high-volume environment, troubleshooting issues, documenting resolutions, and ensuring timely follow-up.
- Resolved support tickets within SLA requirements using Salesforce Lightning and ticketing/workflow systems while maintaining accurate case documentation and user information.
- Assisted with employee onboarding and offboarding by coordinating technology requests, equipment provisioning, account-related tasks, and access requirements.
- Supported IT and AV asset management, including hardware and software inventory tracking, equipment assignments, audits, returns, and lifecycle documentation.
- Facilitated system enhancements, documentation updates, and process improvements, contributing to overall operational efficiency.
- Developed reports and dashboards to monitor support activity, asset information, and key service metrics for leadership insights.
AV / IT Support Intern
Rodan + Fields
San Francisco
07.2018 - 01.2019
- Provided daily IT and AV support to 500+ employees across corporate offices and remote environments, responding to technical requests and troubleshooting hardware, software, and connectivity issues.
- Set up, operated, and troubleshot AV systems including projectors, microphones, cameras, displays, conference room systems, and video conferencing equipment for meetings, livestreams, and company-wide events.
- Supported end users with Microsoft 365 and collaboration platforms, including Teams, Zoom, and Webex, resolving application, audio, video, and connectivity issues to enhance communication.
- Diagnosed and resolved issues involving Windows and macOS laptops, desktops, mobile devices, printers, monitors, docking stations, and other peripheral hardware.
- Managed IT support requests and service tickets, documenting troubleshooting steps and resolutions while prioritizing urgent issues to ensure timely support for employees.
- Maintained IT asset inventory and equipment records, coordinated hardware replacements, and tracked assigned devices to streamline hardware lifecycle management.
- Supported employee onboarding and offboarding by preparing, deploying, recovering, and reassigning computers, mobile devices, peripherals, and other technology equipment.
Education
Associate of Science - Computer Science studies
Diablo Valley College
Pleasant Hill, CA01-2027
Information Technology professional training
Year Up United
Pleasant Hill, CA01-2019
Skills
- Sales strategy
- Customer service
- Cross-functional teamwork
- Troubleshooting escalation
- Support & Systems: Windows, macOS, iOS; Active Directory
- Service & Asset Management: ServiceNow; Hardware inventory
- Networking & Collaboration: Audiovisual support
- Programming & Reporting: Excel functions
- Adaptability
- Ongoing education
- Technical writing
Timeline
Salesperson
Ulta Beauty Inc.
10.2025 - Current
Banker
Chase Bank
04.2023 - 08.2025
Senior Sales Development Representative
Workday
03.2021 - 02.2023
Mobility Specialist
Salesforce
10.2019 - 03.2021
AV / IT Support Intern
Rodan + Fields
07.2018 - 01.2019
Associate of Science - Computer Science studies
Diablo Valley College
Information Technology professional training
Year Up United