Bradley Roberts
Des Moines
Summary
Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Salesperson
Clear Air Enviro-Services INC.
Des Moines
10.2024 - Current
- Guided customers in selecting eco-friendly solutions, enhancing satisfaction and loyalty.
- Maintained industry trend knowledge to provide accurate product insights.
- Efficiently managed inquiries, ensuring prompt follow-up support.
- Processed sales transactions using point-of-sale systems swiftly.
- Developed strategies to meet quotas, increasing sales through relationship-building.
- Resolved customer complaints promptly to ensure a positive experience.
- Generated business opportunities via targeted cold calling campaigns.
- Conducted market research to identify sales possibilities and customer needs.
Owner
AR Renovations
Des Moines
10.2016 - 10.2024
- Managed renovation projects from planning to completion.
- Supervised a team of skilled tradespeople and subcontractors.
- Developed project timelines and budgets for client approval.
- Coordinated materials procurement and inventory management.
- Ensured compliance with building codes and safety regulations.
- Communicated with clients to understand project needs and expectations.
- Implemented quality control measures throughout renovation processes.
- Maintained relationships with existing clients by providing superior customer service.
- Managed daily operations of business, including hiring and training staff.
- Led startup and creation of operational procedures and workflow planning.
- Managed sales presentations to promote product and brand benefits.
Construction Sales
WM-Waste Managment
Des Moines
04.2008 - 10.2016
- LEED Green Associate.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Recognized by management for providing exceptional customer service.
- Achieved cost-savings by developing functional solutions to problems.
Sales Executive
Ramco Innovations
West Des Moines
03.2007 - 04.2008
- Developed client relationships through regular follow-ups and personalized communication.
- Conducted market research to identify new sales opportunities and customer needs.
- Presented product solutions to clients, showcasing benefits and features effectively.
- Collaborated with marketing teams to align sales strategies with promotional campaigns.
- Managed sales pipeline using CRM software for tracking leads and customer interactions.
- Attended industry events to network and promote company offerings in competitive markets.
- Used cold calling and networking to sell products and services.
- Sourced new sales opportunities through inbound lead follow-up.
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Cultivated relationships with existing customers to encourage repeat business.
- Responded promptly to inquiries from potential customers about product features or pricing plans.
Sales Executive
WG Technologies
Hoffman Estates
04.2006 - 03.2007
- Developed sales strategies to enhance customer engagement and retention.
- Developed client relationships through regular follow-ups and personalized communication.
- Conducted market research to identify new sales opportunities and customer needs.
- Presented product solutions to clients, showcasing benefits and features effectively.
- Managed sales pipeline using CRM software for tracking leads and customer interactions.
- Negotiated contracts and pricing with clients to close deals efficiently.
- Attended industry events to network and promote company offerings in competitive markets.
- Used cold calling and networking to sell products and services.
- Sourced new sales opportunities through inbound lead follow-up.
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Cultivated relationships with existing customers to encourage repeat business.
- Responded promptly to inquiries from potential customers about product features or pricing plans.
- Negotiated contracts with clients on behalf of the company.
Sales Manager
TYCO Electronics
Fuquay-Varina
06.2003 - 04.2006
- Managed 22 salespeople across 11 states to drive operational excellence.
- Increased book of business by 17% annually, exceeding $20 million in territory.
- Developed and executed sales strategies to enhance customer engagement and retention.
- Analyzed market trends to uncover new business opportunities and target demographics.
- Coordinated promotional campaigns to boost product visibility and stimulate sales growth.
- Conducted quarterly sales meetings to assess performance and set strategic objectives.
- Cultivated relationships with key clients to ensure satisfaction and foster loyalty.
- Led regular training sessions to improve team performance and skill development.
Owner/CEO
3B Fiber Optics. INC
Des Moines
09.2000 - 06.2003
- In three years grew the company to a Million-dollar company.
- Managed daily operations for home renovation projects and client communications.
- Supervised a team of contractors to ensure project compliance and quality standards.
- Trained new employees on company practices and renovation techniques.
- Oversaw budgeting and financial management.
- Ensured compliance with local, state, and federal regulations.
- Identified new opportunities for growth, expansion, and diversification.
- Provided direction and guidance to employees.
- Reviewed legal documents related to business operations.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Implemented quality assurance processes to ensure product excellence.
- Developed policies and procedures for the organization.
- Led startup and creation of operational procedures and workflow planning.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Technician 3
McLeodUSA
Des Moines
09.1996 - 09.2000
- Authored standard splicing procedure manual to enhance operational consistency.
- Oversaw outside plant contractors across 22 states to ensure project compliance.
- Operated and maintained equipment, adhering strictly to safety standards.
- Trained new technicians in proper equipment handling and maintenance protocols.
- Documented repair processes and maintenance schedules for future reference.
- Utilized various hand tools such as soldering irons and wire strippers effectively.
- Followed safety practices diligently to prevent injuries and property damage.
- Reviewed technical manuals to ensure adherence to product operation requirements.
Civil Engineering Technician
Bishop Engineering
Urbandlae
08.1992 - 09.1996
- Collaborated with project teams to gather data and support project development efforts.
- Reviewed construction documents for accuracy and completeness before submission.
- Supported environmental assessments by collecting samples and conducting field surveys.
- Facilitated construction by mapping out installations and establishing reference points, grades and elevations.
- Followed safety protocols while working onsite at various job locations.
Education
High School Diploma -
East High School
Des Moines, IA05-1988
Skills
- Customer relationship management
- Market research
- Sales strategy
- Point-of-sale processing
- Cold calling
- Construction expertise
- Sales strategy development
- Construction knowledge
- Eco-friendly solutions
- Team building
- Effective communication
- Time management
- Problem solving
- Decision making
- Client engagement
- Negotiation techniques
- Territory management
- Up-selling
- Networking
- Follow-up communications
- Consultative selling
- Deal negotiation
- Sales management
- Relationship building
- Active listening
- Customer relationship building
- Sales pipeline management
- CRM software proficiency
Certification
LEED Green Associate
Accomplishments
WM-Top performer ranked #4 in the US for construction sales. Emerald Club 5 years
TYCO-Sales Manager of the year
McLeodUSA- Best of Best award, Life Saving Award
TYCO-Sales Manager of the year
McLeodUSA- Best of Best award, Life Saving Award
Timeline
Salesperson
Clear Air Enviro-Services INC.
10.2024 - Current
Owner
AR Renovations
10.2016 - 10.2024
Construction Sales
WM-Waste Managment
04.2008 - 10.2016
Sales Executive
Ramco Innovations
03.2007 - 04.2008
Sales Executive
WG Technologies
04.2006 - 03.2007
Sales Manager
TYCO Electronics
06.2003 - 04.2006
Owner/CEO
3B Fiber Optics. INC
09.2000 - 06.2003
Technician 3
McLeodUSA
09.1996 - 09.2000
Civil Engineering Technician
Bishop Engineering
08.1992 - 09.1996
High School Diploma -
East High School