DESTINY MATTHEWS
Bloomfield,MI
Summary
Highly skilled and enthusiastic professional with more than 5+ years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
Overview
6
6
years of professional experience
Work History
Practice Manager ( Oncology/ Hematology)
Michigan Health Professionals
Royal Oak, MI
04.2022 - Current
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Developed close working relationships with front office and back office staff.
- Boosted staff morale by offering constructive feedback and specific direction.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Assisted with Payroll
- Supervised team of 45 office personnel.
- Trained interns and newly hired team members on office procedures and computer system.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Cardiac Electrophysiology Technologist
Trinity Health
Ypsilanti, MI
06.2021 - 04.2022
- Identify implantable cardioverter defibrillator components, describe arrhythmia detections and therapy
- Demonstrate knowledge of specific tachyarrhythmias, the physiology of specific arrhythmias and treatment of atrial and ventricular tachycardia
- Assist with patient prep for Medtronic patients and equipment needed for Pacemaker, ICD, CRT-P, CRT-D implantation and Loop recorder (ICM) implants
- Demonstrate understanding of pacemakers: mechanisms, normal function, signs of malfunction, and ECG patterns
Lead Medical Assistant ( Oncology/Hematology)
ROYAL OAK
Royal Oak, MI
05.2017 - 06.2021
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Education
Bachelor of Science - Health Care Management
Siena Heights University
Adrian05.2020
Certificate - Medical Assistant
Carnegie Institute
Troy, MI09.2018
Skills
- Budget Oversight
- Managing Medical Practices
- Payroll Administration
- Supply Ordering
- New Hire Training
- Policy Implementation
- Biweekly Payroll Processing
- Schedule Management
- Efficient with EPIC and ONCO EMR
Timeline
Practice Manager ( Oncology/ Hematology)
Michigan Health Professionals
04.2022 - Current
Cardiac Electrophysiology Technologist
Trinity Health
06.2021 - 04.2022
Lead Medical Assistant ( Oncology/Hematology)
ROYAL OAK
05.2017 - 06.2021
Bachelor of Science - Health Care Management
Siena Heights University
Certificate - Medical Assistant
Carnegie Institute