DESTINY MATTHEWS
West Bloomfield,MI
Summary
Operations professional with progressive leadership experience driving day-to-day operations, process improvement, strategic planning, cost control, and cross-functional initiatives. Focused on optimizing resources, strengthening workflows, developing teams, tracking performance, and supporting scalable operations and profitability. Organized, systematic, and relationship-driven leader with a strong focus on execution.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Director of Operations
Synergy Health
Livonia, MI
09.2022 - Current
- Lead day-to-day operations across a large, multi-department team, supporting consistent execution and organizational goals.
- Develop and implement operational strategies to maximize efficiency, reduce costs, improve service delivery, and strengthen overall performance.
- Coordinate cross-functional activities and stakeholders to drive successful completion of projects and operational initiatives.
- Create and implement policies, procedures, and workflow improvements to standardize processes and increase efficiency.
- Maintain budgeting and expense-tracking documents to support cost control, resource planning, and operational decision-making.
- Monitor operational performance and identify opportunities for continuous improvement, scalability, and revenue growth.
Oncology Practice Manager
Beaumont Hospital
Royal Oak, MI
01.2020 - 08.2022
- Developed and implemented streamlined registration and workflow processes to improve operational efficiency.
- Coordinated staff recruitment, onboarding, training, scheduling, and daily workforce needs.
- Evaluated business operations, identified process gaps, and developed corrective-action plans to improve performance.
- Provided leadership, coaching, and direction to teams to achieve operational goals and objectives.
- Maintained operational standards and supported consistent execution across the practice.
Lead Medical Assistant
Beaumont Hospital
Royal Oak, MI
01.2017 - 08.2022
- Supervised and trained staff on standardized procedures, workflow expectations, and daily operational processes.
- Managed inventory and supply availability to support uninterrupted daily operations.
- Reviewed operational information for accuracy and communicated effectively with internal and external stakeholders.
- Supported team coordination, problem-solving, and efficient execution of daily priorities.
Education
Bachelor of Science - Health Care Management
Siena Heights University
Adrian, MI05.2022
Skills
- Operations Management
- Project Coordination
- Cost Control & Budgeting
- Policy & Procedure Development
- Process Improvement
- Team Leadership & Training
- Workflow Optimization
- Cross-Functional Collaboration
- Strategic Planning & Execution
- KPI Tracking & Performance
- Schedule Oversight
- Business Management
Certification
Lean Six Sigma Green Belt – In Progress | 2026, Notary Public for State of Michigan
Timeline
Director of Operations
Synergy Health
09.2022 - Current
Oncology Practice Manager
Beaumont Hospital
01.2020 - 08.2022
Lead Medical Assistant
Beaumont Hospital
01.2017 - 08.2022
Bachelor of Science - Health Care Management
Siena Heights University