Destiny May
Headrick,OK
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
7
7
years of professional experience
Work History
CSR-Customer Service Representative CMS
Senture
01.2023 - Current
- MFA
- OKTA
- Excel
- Single Sign on
- Triaging
- Identity Proofing
- SNOW
- Email Management
- Training
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
CSR Agent
General Dynamics Information Technology
10.2020 - 03.2022
- Worked from home assisting callers with registering on our supported site, assisted callers with system issues, accepted calls and chats, managed customer accounts, greeted customers, and conducted customer service surveys.
Production Clerk
Goodwill Industries
04.2017 - 11.2020
- Organized the store with the products received, greeted every customer, and made their experience perfect.
Senior Aide
KCEOC Community Action Partnership
03.2018 - 07.2020
- Provided senior citizens meals and assisted with their everyday life, including cleaning, shopping, and organizing.
Education
High school diploma -
Knox Central High School
Barbourville, KYSkills
- Cleaning Experience
- Upselling
- Customer Service
- Cold Calling
- Computer Operation
- Live Chat
- Cash Handling
- Computer Skills
- Order Entry
- Communication Skills
- Microsoft Excel
- Typing
- Technical Support
- Research
- Merchandising
- Help Desk
- Troubleshooting
- Desktop Support
- Pricing
- Sales
- Retail Sales
- Call center experience
- Scheduling
- Call Management
- Problem Resolution
- Dispute Resolution
- Staff Training
- Account updating
- Follow-up skills
- Prioritization
- Recordkeeping strengths
- Filing
- Escalation management
- Account Management
- Proofreading
Timeline
CSR-Customer Service Representative CMS
Senture
01.2023 - Current
CSR Agent
General Dynamics Information Technology
10.2020 - 03.2022
Senior Aide
KCEOC Community Action Partnership
03.2018 - 07.2020
Production Clerk
Goodwill Industries
04.2017 - 11.2020
High school diploma -
Knox Central High School
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