Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
7
7
years of professional experience
Work History
CSR-Customer Service Representative CMS
Senture
Barbourville, KY
01.2023 - Current
MFA
OKTA
Excel
Single Sign on
Triaging
Identity Proofing
SNOW
Email Management
Training
Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
CSR Agent
General Dynamics Information Technology
Barbourville, KY
10.2020 - 03.2022
Worked from home assisting callers with registering on our supported site, assisted callers with system issues, accepted calls and chats, managed customer accounts, greeted customers, and conducted customer service surveys.
Production Clerk
Goodwill Industries
Barbourville, KY
04.2017 - 11.2020
Organized the store with the products received, greeted every customer, and made their experience perfect.
Senior Aide
KCEOC Community Action Partnership
Barbourville, KY
03.2018 - 07.2020
Provided senior citizens meals and assisted with their everyday life, including cleaning, shopping, and organizing.
CSR - Customer Service Representative at Our Lady of the Lake Regional Medical CenterCSR - Customer Service Representative at Our Lady of the Lake Regional Medical Center