Destiny McCarter
Summary
Dependable Coordinator provides excellent office management and administrative support. Primary focus being on maximizing productivity and maintaining work efficiency. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Lone Star Air Systems
Houston, TX
08.2024 - 08.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts with homeowners.
- Resolved customer complaints with empathy, resulting in increased loyalty and business for the company.
- Handled homeowner emails and calls for service and company information, ensuring timely and accurate responses.
- Managed incoming and outgoing calls, accurately taking messages to support office staff communication.
- Monitored real-time GPS tracking of technicians in the field to update homeowners on availability and ETAs.
- Assisted in training new hires on dispatch protocols.
- Coordinated daily dispatch schedules for on duty technicians.
- Collaborated with team members to resolve scheduling conflicts effectively.
Warranty/Quotes Coordinator
ARC Mechanical
Houston, TX
06.2024 - 07.2024
- Enhanced customer satisfaction by efficiently managing warranty claims and providing timely solutions.
- Collaborated with technicians to ensure accurate diagnosis and repair of product issues under warranty.
- Ensured compliance with all relevant laws and regulations regarding product warranties while protecting company interests.
- Educated customers on proper maintenance and care practices to minimize warranty claims and improve product longevity.
- Maintained thorough knowledge of product warranties to provide prompt assistance to customers and colleagues.
- Entered data, generated reports, and produced tracking documents to support accurate warranty processing.
- Implemented standardized templates to enhance consistency and clarity in quote presentations.
- Leveraged expert knowledge of product offerings to recommend value-added solutions during the quotation process, increasing client satisfaction levels.
Dispatching Administrator
ARC Mechanical
01.2024 - 06.2024
- Scheduled and dispatched technicians, equipment and/or service vehicles to appropriate locations, according to customer requests using phones and e-mail.
- Monitored technician GPS to keep track of their location throughout the day.
- Assisted potential clients and new clients with setting appointments and adding them to the system.
- Responded to high volume emails daily, responding to an avg. 15-30 emails daily.
- Maintained personnel records and updated internal databases to support document management.
- Planned, prioritized and executed activities towards achieving agreed upon goals.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
Education
High School Diploma -
Hastings High School
Houston, TXSkills
- Customer Service
- Schedule Coordination
- Service scheduling
- Dispatch coordination
- Warranty management
- Data Entry
- Recordkeeping
- Work prioritization
- Conflict resolution
- Relationship Building
- Microsoft Office
References
- Erica Harding, (281) 935-0754
- Christian Roberts, (915) 841-9508
- Pamela Thomas, (832) 774-8265
Timeline
Customer Service Representative
Lone Star Air Systems
08.2024 - 08.2025
Warranty/Quotes Coordinator
ARC Mechanical
06.2024 - 07.2024
Dispatching Administrator
ARC Mechanical
01.2024 - 06.2024
High School Diploma -
Hastings High School