Destiny McQueen
Piedmont Stockbridge
Atlanta,GA
5
years of professional experience
Experienced with managing patient interactions and administrative responsibilities. Utilizes effective communication and problem-solving skills to enhance patient satisfaction. Knowledge of healthcare protocols and administrative procedures ensures smooth operations.
Work History
Patient Service Representative
1 Year 3 Months- Managed patient interactions for appointment scheduling and verified insurance details to streamline administrative processes.
- Facilitated patient communication by providing accurate details on available services and procedural guidelines.
- Executed maintenance of electronic health records, safeguarding data integrity while aligning with regulatory requirements.
- Led collaborative initiatives with healthcare providers to optimize patient flow and improve service delivery efficiency.
- Executed tasks efficiently through proficient use of Epic system and Microsoft software.
Unit Secretary/Office Coordinator
7 Months- Answered calls, relayed messages, and facilitated communication among staff, patients, and departments while ensuring proper documentation and confidentiality of sensitive information.
- Assisted clients and visitors with inquiries, scheduled appointments, and coordinated staff schedules to enhance office operations and maintained office supplies to support daily functions.
- Managed patient scheduling and appointment coordination using electronic health record systems.
- Assisted medical staff by preparing patient charts and ensuring accurate documentation.
- Maintained inventory of office supplies, optimizing resource availability for daily operations.
Resident Services Coordinator
2 Years 1 Month- Acted as the main point of contact for residents, addressing inquiries, concerns, and resolving issues, assisted with move-ins, move-outs, and lease renewals, ensuring accurate documentation and coordinated resident events and activities to foster community engagement.
- Managed maintenance requests, collaborating with the maintenance team for timely resolutions. Supported leasing efforts by conducting property tours and assisting with rental applications. Handled billing inquiries, tracked payments, and managed delinquent accounts.
Monitor Technician
- Monitored patient vital signs and cardiac rhythms using advanced equipment and communicated effectively with patients, staff, and physicians regarding monitoring needs. Assisted in preparing and setting up equipment for procedures or transfers.
- Managed patient records and updated electronic health systems (EPIC software). Documented patient status and changes in condition for medical teams. Alerted medical staff of abnormal readings and potential issues in real-time.
- Maintained and calibrated monitoring equipment to ensure accurate data according to hospital protocol.
Education
B.S. - Health Science
Relevant Coursework: Medical Terminology, Healthcare Administration, Social & Behavioral Health, Biological Health Sciences, Epidemiology, and Physiology.
Skills
EPIC software proficiency
Microsoft
HIPAA compliance
Insurance verification
SAP
Customer service
Insurance verifying
Appointment scheduling
Patient confidentiality
Patient intake
Payment collection
Scheduling appointments
Professional Development, Leadership and Community Involvement
- Secretary, Executive Board, Student Activities Leadership, FAMU, Tallahassee, FL.
- Assisted in planning and organizing campus events, including logistics and promotions. Collaborated with other board members to ensure smooth execution of student programs and initiatives. Managed schedules, coordinated meetings, and communicated with students and faculty.
Timeline
Patient Service Representative
Piedmont Stockbridge
05.2025 - CurrentRead More
Unit Secretary/Office Coordinator
Renaissance Academy
08.2024 - 03.2025Read More
Resident Services Coordinator
The Asher
05.2022 - 06.2024Read More
Monitor Technician
Tallahassee Memorial Healthcare
12.2021 - 06.2021Read More
Florida A&M University
B.S. from Health Science
Read More