Summary
Overview
Work History
Education
Skills
Timeline
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Destiny M Dawkins

phoenix,AZ

Summary

Dedicated and dependable professional committed to exceeding team expectations and providing exceptional customer support. Equipped with extensive training in customer service, possesses outstanding skills to deliver top-notch assistance. Driven by a strong desire to continuously learn and develop, motivated to embrace new challenges and opportunities for personal and professional growth.

Overview

10
10
years of professional experience

Work History

Supervisor

UPS
07.2024 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.

Restaurant Bar Manager

The Refuge
06.2021 - 03.2024
  • Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
  • Established rapport with patrons through personalized service that consistently exceeded expectations resulting in repeat business.
  • Enhanced guest experience with meticulous attention to detail in bar setup, presentation, and drink preparation.
  • Improved customer satisfaction by implementing efficient bar operations and enhancing overall service quality.
  • Resolved customer complaints professionally and effectively ensuring their satisfaction while preserving company reputation.
  • Processed in-house batching of syrups, tonics, tinctures, bitters and infusions.

Account Manager

Discover
06.2018 - 07.2019
  • Being an account manger at discover consist of a lot of customer services
  • My job at discover was balance transfers so I would take calls my whole shift helping customer complete balances transfer
  • Each month I was expected to reach a certain number of transfer by doing that I had to learn the skill of persuasion to be able to reach my goals

Manager

Five Guys
06.2015 - 05.2017
  • I worked at five guys for 2 years while in high school it was a great started job for me
  • While I was working for Five Guys I started off as a cashier which helped with building up my customer service skills
  • Also being a cashier meant that I had to be good with handing money to make sure that drawer wasn't short or over by the end of my shift
  • After working at Five Guys for a year I became a manger, being a manger required me to learn a lot more job skill
  • Such as deposit, shift scheduling, counts on inventory and restock, keeping my crew in order, and being responsible

Education

Bachelor Of Science - Technical Communication ( Data Visualization )

Arizona State University
Tempe, AZ

Associates - Business, Entrepreneurialism and Management

Glendale Community College
Glendale, AZ
06.2021

Skills

  • Strong Client Relations
  • Efficient Learner
  • Trustworthy Performance
  • Product Promotion
  • Visual Merchandising Strategies
  • Inventory Replenishment
  • Professional Networking
  • Team Collaboration
  • Goal-Oriented Mindset
  • Customer Service

Timeline

Supervisor

UPS
07.2024 - Current

Restaurant Bar Manager

The Refuge
06.2021 - 03.2024

Account Manager

Discover
06.2018 - 07.2019

Manager

Five Guys
06.2015 - 05.2017

Associates - Business, Entrepreneurialism and Management

Glendale Community College

Bachelor Of Science - Technical Communication ( Data Visualization )

Arizona State University

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Destiny M Dawkins