Destiny Melendrez
Los Angeles,CA
Overview
18
18
years of professional experience
Work History
Residential Manager
1736 Family Crisis Center
11.2022 - Current
- Providing on-call supportive services for a confidential DV residential living facility, coordinating hotline calls, documenting interactions and events, and ensures participant(s)adherence to shelter rules.
- Provide leadership during emergency situations, coordinating staff response efforts effectively to ensure resident safety.
Navigator
The Children’s Institute (FET)
05.2014 - 05.2024
- Primary contact for children’s mental health referrals for service area 6, screening participants for eligible programs, identify participants needs, coordinate services with internal and external providers, provide resource linkages, familiarized with community programs and engaging families in services.
- Verifying medical eligibility, coordinating case assignments, following up with intakes and openings (billing).
Receptionist
The Children’s Institute (OB State Preschool)
10.2013 - 05.2014
- Providing pleasant reception appearances, ascertain visitor sign in & out procedures, monitoring front office safety for children and maintain communication through the institute for repairs and building issues. Assist enrollment applications, classroom activities and site supervisor.
Lead Monitor
Volunteers of America
06.2021 - 11.2021
- Lead shift monitor for traditional housing program, monitoring and directing staff, addressing security issues, and reporting staff issues, disinfecting, ensuring covid safety measures, conduct room/property search and de-escalating high escalated situations.
Office Assistant
L.A. County Community Development Commission
08.2006 - 09.2009
- Performed administrative support services to project management staff, scanned files into Laserfiche, primary contact for public calls administered by HDP program and pre-screening bilingual applicants.
Education
No Degree - General Studies
East Los Angeles Community College
Monterey Park, CAMedical Assistant -
United Education Institute
High School Diploma -
City of Angeles High School
No Degree - Medical Billing Coding
Downey Adult School
Downey, CA01.2025
Skills
- Able to work w/out supervision (Remotely)
- Typing 50 wpm
- Excel Under Pressure/ De-escalating
- Organizational Skills
- Professional Demeanor
- Proficient in Microsoft Office/Excel/PowerPoint
- Reliable Attendance/ Punctual
- Acquaint with health insurance portal: Availity / LA Care / Molina/ Health Net /Kaiser
- Bilingual (English / Spanish)
- CPR / AED Certified
- Great Customer Service
Employment Objective
Seeking a position where I can utilize my knowledge, abilities and work experience to satisfy a job performance.
Languages
Spanish
Native or Bilingual
Timeline
Residential Manager
1736 Family Crisis Center
11.2022 - Current
Lead Monitor
Volunteers of America
06.2021 - 11.2021
Navigator
The Children’s Institute (FET)
05.2014 - 05.2024
Receptionist
The Children’s Institute (OB State Preschool)
10.2013 - 05.2014
Office Assistant
L.A. County Community Development Commission
08.2006 - 09.2009
No Degree - General Studies
East Los Angeles Community College
Medical Assistant -
United Education Institute
High School Diploma -
City of Angeles High School
No Degree - Medical Billing Coding
Downey Adult School
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